India [protected]@ICICI — for activating the jio plan or refund the money.

Hello,
on 7nth july 2018 at 11.40am i sent 349 Rs to [protected]@icici through my upi for recharging my jio sim -[protected].But i didn't get any plan.
i did this process by my jio app and again payment was done through bhim app from my upi id.
because of not activating plan i couldn't make call now by my mobile.
plz resolve this problem as soon as.OR
take the action to refund my money.