India Post — delay in item delivery

Address:

Hyderabad, Andhra Pradesh, 500090

Dear sir,

Got a mail from utiitsl stating my pan card is dispatched more than three weeks ago (27/06/2017) through india post, but still i didn't received it. Consignment number is: rm[protected]in
Status is showing like item delivered at nizampet (500090) office on 10th july.
My home is hardly 2km from nizampet office. What is stopping you for item delivery? When can i expect item delivered my home?

Thanks.