India Post — Parcel not delivered but says item delivery confirmed

Website:

Indiapost.gov.in

Pathetic services, it's shame we relied on people who are so careless with such sensitive products. I tracked my parcel it shows item delivery confirmed although I haven't received any call from anyone. Same thing happened with my PAN card its been more than 3 years I haven't received my PAN card yet and now I don't know where to get my passport. I just wish private sector takes over on these services. It would be much better for everyone