Indian Bank — 15th dec 2020 txn Amt not received by beneficiary

I have donated to Armed Forces Flag Day Fund online vide remitter branch CORE BANKING DATA CENTRE BY TRANSFER BILLDESK VINB[protected]/KSB/ TRANSFER TO[protected] and my account[protected] in villivakkam was debited on dec 15th 2020 rs.505.90. but the amount was not received by JD ACCT KSB vide their mail replied i got today 18th jan 2021 that the amount was not traseble and referred by
JD ACCT KSB 3:44 PM to me that "" We are not able to find your payment details. Please provide us UTR No. or payment reference No."" Now in this juncture please do the needful to provide the payment reference number or any txn failure, pl re credit the same to my account number[protected] to enable me to send the donation amount to our Armed Forces Flag Day fund organisaion. yours faithfully, a c ravi, retd staff, indian bank, villivakkam branch my mobile number is [protected] and mail id is [protected]@gmail.com