My self nutalapati raju, i am a saving account holder in indian bank 'tanuku, tanuku 41' branch ifsc code idib000t006, bearing account number [protected]. On 30/11/2020(Monday) at 14:02:0 pm, i was trying to withdraw cash of rs. 10, 000/- from panjab national bank atm at tadepalligudem having atm id.N2388800 and seq no[protected]. No cash came out of the atm and showed transaction timeout, atm did not even count the cash after going through all necessary options. However, immediately i received an sms regarding the debit/deduction of the amount from my account. I waited for some time to see if the amount got reversed back to my account, but no sms was received. I even regularly check my upi, wherein i again checked about the transaction. Clearly, the debit amount was only reflecting but there was no reversal. First i went on 30/11/2020(Monday) and bank manager was saying you have to wait 4 to 5 days if you not received then you have to complaint therefore monday (7/12/2020) i went to my bank branch for register complaint, bank manager filed my complaint and he give reference id t[protected] and he saying it will take min 15 days or max 3 months to reversal of my amount and today is 22/12/2020 i have not received my money back yet. How would a common man wait so much for his own money. It should not happen
Therefore, i am a salaried person who runs my house with my salary. I kindly request you to look into the matter and credit back my amount to my account at the earliest.
Kindly check the cctv and there was also a security guard. Please take necessary action earliest possible.
Dec 28, 2020
Complaint marked as Resolved Indian Bank customer support has been notified about the posted complaint.
Dec 28, 2020
Updated by rajunuthalapati Sorry my complaint. Is not resolved
Dec 28, 2020
Updated by rajunuthalapati My self nutalapati raju, i am a saving account holder in indian bank 'tanuku, tanuku 41' branch ifsc code idib000t006, bearing account number [protected]. On 30/11/2020(Monday) at 14:02:0 pm, i was trying to withdraw cash of rs. 10, 000/- from panjab national bank atm at tadepalligudem having atm id.N2388800 and seq no[protected]. No cash came out of the atm and showed transaction timeout, atm did not even count the cash after going through all necessary options. However, immediately i received an sms regarding the debit/deduction of the amount from my account. I waited for some time to see if the amount got reversed back to my account, but no sms was received. I even regularly check my upi, wherein i again checked about the transaction. Clearly, the debit amount was only reflecting but there was no reversal. First i went on 30/11/2020(Monday) and bank manager was saying you have to wait 4 to 5 days if you not received then you have to complaint therefore monday (7/12/2020) i went to my bank branch for register complaint, bank manager filed my complaint and he give reference id t[protected] and he saying it will take min 15 days or max 3 months to reversal of my amount and today is 28/12/2020 i have not received my money back yet. How would a common man wait so much for his own money. It should not happen
Therefore, i am a salaried person who runs my house with my salary. I kindly request you to look into the matter and credit back my amount to my account at the earliest.
Kindly check the cctv and there was also a security guard. Please take necessary action earliest possible.
