[Resolved]  Indian Bank — Money not credited my account

Address:

Sahebganj, burdwan, west bengal

I have purchased badminton racket from amazon on 1st Feb, 2021. by making payment of 6499 through allahabad bank debit card. I have returned the item and amazon initiated refund with refund reference number is 30005410431032083682083. They even shared transaction id on my request -acn1oK7VaHmzpmlKVWfp. I visited branch for solution and they don't any help. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care executives denying the existence of such form/facility. It is not about money but about the customer services offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution.

Kindly resolve the issue