Indian Bank — money transfer - very poor service by indian bank

Address:

Chennai, Tamil Nadu

I transfrred money from my icici banak a/c to our indian bank ramapuram a/c on 03/06/19; for my lic hosing finance loan emi due through neft; the money did not go to ib account and i got message from icici bank that it got timed out and i have to wait three days.

Indian bank customer care numbers are always busy; probably operators sleeping; what to do; no other way to compalain to ib? Why no customer complaint enetertained? Who will pay penalty to lichfl for my late payment;i am a senior citizen, repaying a loan sincerely for 10 years now; if you people do like this, what can i do?
I find n"no grievance cell' grievance redressal officer' customer care numbers no response, excellent sir, most backward african countries are better than indian bank management.