Indian Bank — Non credit of the amount in my bank account received from Amazon

Address:

Mr. Amit Agarwal, 17 Shubham Enclave opp. Saroj coaching, Dhobi chaurah, Prem Nagar, Bareilly

My name is Yashika Agarwal and I had ordered Maybelline New York Color Sensational Creamy Matte Lipstick, 657 Nude Nuance, 3.9g amounting Rs. 283/- from Amazon on 20-Oct-2020 the product was damaged so i requested for the refund and they confirmed my refund on 2nd Nov 2020 and initiated the refund on 2nd Nov 2020 itself to my card but still not received the money. Amazon sent me this reference id no.[protected] and told me to fill charge dispute form of Bank of Baroda but i am unable to do so. So kindly respond to this complain, it's very urgent. The name registered with Amazon is Yashika Agarwal and the number registered with Amazon is [protected]