Indian Bank — not receive refund my reference no.[protected]

Dear sir
I order to amazon of mi phone model y3 on 22/7/19, and cancel it 23 of july but now till i have not received my refund amazon send me reference no.[protected] and says talk to my bank he said to me there is problem of bank side not amazon side please do something and refund my amount 7899/- as early as possible.

Regards
Mohit sehdev
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I had done recharge for TV (sun direct) on 28/07/2019 for trice through the Indian bank debit card, last transaction was successfully subscribed and it is recharged of Rs.333/-, the first and second transactions was unsuccessfully and amount is deducted from bank, hence kindly requesting to refund the amount Rs. 666/- (for two transactions).

Asha SR's reply, Aug 1, 2019
Requesting to get my refund..as soon as possible..
On 24/07/2019, i tried to book Train ticket Through ATM.The transaction is failed but the amount RS 505 was debited.The Amount was not credited till now, already 5 working days were completed.ATM WDL SEQ NO[protected] And ATM ID 70013209.Please Refund as early as possible.

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