Indian Bank — proceed my cash

Address:No 7 thamaraikula st srimushnam, Cuddalore, Tamil Nadu, 608703

I have cancelled an order from amazon on 22/02/2020 and recieved an email from amazon that the refund has been processed succesfully and it would be reflected by 23/02/20w0 ie between 3-5 business days, but still i have not recieved the money. When i spoke with an amazon associate he said i have to fill a "charge dispute form" bcause it could be a problem at my bank side. I also contacted my banks customer care many a time but they say that problem could only be resolved by visiting my branch.
My refund reference number is : (650410)

Name: anandhan
Acc no: ([protected])
Mobile : ([protected])
Bank : indian bank
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Indian Bank customer support has been notified about the posted complaint.
Mar 04, 2020
Updated by Anandhan03
Now also not refund my cash
Mar 04, 2020
Updated by Anandhan03
I got my refund thank you
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My A/c No:[protected]
if code: IDIB000T048
CELL: [protected]
Hi sir yesterday (05.03.2020) money transfer through phone pe 500/-
transaction id p02003051915274360341677
but failed transaction so please credit my A/c 500/- sir.
proof attached below

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