Indian Bank — refund has not been credited

My name is nitish kumar gupta and i had ordered mobile of rs.37999 (Oneplus 6t) in amazon on 10th january 2019 and after one day i cancelled this order due to personal reason. And on 13th of january 2019 amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number 75503729014026191807475 and told me to fill charge dispute form but indian bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is[protected]* *
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Indpay mobile app is not respons OTP not send my mobile number and custmer id verifying not send

Please charge dispute. Ref no- 5558588686046501803015. My account no- [protected]. Ifsc no- IDIB000T059. Amount- 4999. Pls credit as soon as possible..

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