Indian Bank — Refund money has not claimed

My name is vetrivel and i had ordered (Product) of rs. Amount{ portronics power plate ll) in amazon on 20 august 2020 and on 25 august 2020 i retumed this order due to personal reason. And on 4 september 2020 refund initiuted. Amazon initiated the amount to my card but i still didn't get the money. Amazon sent this reference number 30005402490225090524661and told me to fill charge dispute form but indian bank doesn't have such policy. So please kindly respond to this complaint it's very urgent. And i were waiting nearly 1 month for this refund money so please take any action immediately.
Thanks you sir
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