Portronics Complaints &amp; Reviews

Mar 18, 2023

Verified Support

Respected Consumer Forum,

We would like to inform you that we have already processed the replacement for the customer and as per the tracking details customer already received the replacement product and also refund the courier charges as well. Kindly check the below screenshots.

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Post your Comment

Address:	House no. 800 shaym sunder puri jagadhri yamunanagar
Website:	[email protected]

This is the worst product of my life
I am irritating with charging problem

Main pareshan ho gaya hoo charging

Itni der se charging pr lgakr 5 ya 6 ghante se lgakr b charge nhi hota

Abhi warranty mein hai

Muje nhi pta change kr k do nhi toh nain har jagah pr complaint krdunga

Portronics customer support has been notified about the posted complaint.

View replies

Jan 6, 2023

Verified Support

We apologize for the inconvenience,

please share your purchase bill, product snapshot and your details on [protected]@portronics.com, Our team will contact you through mail or call.

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Post your Comment

Vikas Kestwal

from Mumbai, Maharashtra

Jan 4, 2023

Ticket no. 386950

Address:

Delhi

Trust me they have the worst Customer Care Team sitting at their place. They won't listen to you at all.

1. They lost one of my Bluetooth Earbud and saying that i sent an incomplete Device.

2. They said that they do not entertain any incomplete product under warranty, however there is no rule for that, but they agree to change my case and replaced it even with more defective and older than mine case. My case...

Helpful

1 other people found this review helpful

1 found this helpful

Shiprocket Delivery Guy quickly set off after handing over an empty parcel. Company is holding customer (me) responsible for this. Should I have ran across to catch the running delivery boy?...

Helpful

2 other people found this review helpful

2 found this helpful

1 Comment

I bought charger from flipkart 3 days ago and it stops working yesterday. I registered complain but nothing happen

Portronics customer support has been notified about the posted complaint.

View replies

Oct 14, 2022

Verified Support

Dear Customer,

We sincerely apologized for such an experience, kindly share your product invoice & product pictures at [protected]@portronics.com or feel free to contact us at [protected] (10:00 am to 06:00 pm, Mon-Sat)

Thanks & Regards
Portronics Support Team

Oct 14, 2022

Verified Support

Helpful

Be the first one to find this review helpful

Found this helpful?

2 Comments

Post your Comment

Portronics Team telling NO SERVICE ZONE canceled my order NOT REFUNDED the Amount

Address:

Delhi

Reference Ticket id: 354118

Portronics has cancelled my order saying NO SERVICE ZONE on 26 July 2022. Still the amount is NOT CREDITED to my account. Upon approaching the Customer Care Team, they keep on telling cock and bull stories and not resolving the issue....

Helpful

2 other people found this review helpful

2 found this helpful

Address:

B – 76, above State Bank Of India Portronics Service Center Every Month Second Saturday - Closed, Block B, Wazirpur Industrial Area, Wazirpur, New Del

Reference Ticket id: 355500

Portronics Team telling technical issues canceled my order after not refund my money not responding portronics Team

Portronics customer support has been notified about the posted complaint.

Helpful

3 other people found this review helpful

3 found this helpful

Write a comment

Post your Comment

I purchased portronics Clamp M, POR 116. mobile holder for car
and I received a product which i purchased through sbi rewardz.
But i get defected item and i want to return it. i complaint about the same several times but till date no action has been taken

Portronics customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2022

Portronics Customer Care's response Dear customer,

We would like to inform you that neither we have received your any complaint nor any email as we have checked with the help of your email - [protected]@gmail.com & mobile number - [protected].

If you are facing any technical issue with our product then you have to share product pictures & product invoice at [protected]@portronics.com where we can see order placed date, then our support team will help you with repair/replacement process within 24 working hours.

Kindly do the needful to assist you in best possible way.

In case of any additional queries, feel free to contact us at [protected] (10:00 am to 06:00 pm) or drop an email at [protected]@portronics.com

Thanks & Regards
Portronics Support Team

Aug 26, 2022

Updated by Lalit Tiwari 23 i have mailed it and also i told everything in mail thrice.. but response has been given from you.. recently a ticket with Reference Ticket id: 340908 is raised from your side.. but still waiting for the best from your side...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Post your Comment

I ordered iphone cable from flipcart and it is not working it been a mont only and it has stoped working. Please resolve my issue

Portronics customer support has been notified about the posted complaint.

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Post your Comment

Address:

Panjimogaru, Devi krup house d no.2/38 vidhya nagar panjimogaru post pin 575013 nr panjimogaru school kulur to kavoor main road, Panjimogaru school

Not charging

+1 photos

Portronics customer support has been notified about the posted complaint.

Jun 28, 2022

Updated by Nikhil shettynrn Not charging my type c charging cable

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Address:

G-48, Nand Ram Park, Uttam nagar, New Delhi-110059

My Tracking ID SRTP[protected]
Name Jai Chand
Mobile No. [protected]
Add. G-48, Nand Ram Park, Uttam nagar, New Delhi-110059
Expected Date Of Delivery 17th June 2022
On 17th June your company deliver boy call me & say your parcel deliver on 18th june but on this date anybody can't call me & can't come at my address please deliver the product as well as possible & solve the problem

Portronics customer support has been notified about the posted complaint.

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Post your Comment

Not working

Portronics customer support has been notified about the posted complaint.

View replies

Ajmal SA

Jun 6, 2022

Hi. I have purchased portronics sound bar in march 27. the past few days was the sound bar is not working. its totally dead. then i have registered one complaint in portronics support site. that time there is reply was if the date of purchase is more than 15 days warranty is not applicable.

Portronics Customer Care's response, Jun 7, 2022

Verified Support

Dear Customer,

As checked by your name, we have not receive any single mail so would request you to kindly share your product invoice & product pictures at [email protected] our team will revert you on your ticket with in 24 working hours.

In case of any additional queries, feel free to contact us at 9555245245 (10:00 am to 06:00 pm) or drop an email at [email protected]

Thanks & Regards
Portronics Support Team

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Post your Comment

I have buy earphone and received it today but they are not working and not showing any response and rhe team is also not replying

Portronics customer support has been notified about the posted complaint.

View replies

Apr 28, 2022

Verified Support

Dear Customer,

As checked you have raised your ticket - 331972 at 2 hours ago (Thu, 28 Apr 2022 at 6:01 PM) and that in non official timing. There is TAT of 24 working hours to revert on each ticket, please wait for the same, our team will revert on your ticket. kindly check below screen shot of your ticket -

In case of any additional queries, feel free to contact us at [protected] (10:00 am to 06:00 pm) or drop an email at [protected]@portronics.com

Thanks & Regards
Portronics Support Team

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Post your Comment

The lamp is touch operated but keeps switching off all the time. Looks to be defective.

Portronics customer support has been notified about the posted complaint.

View replies

Apr 25, 2022

Verified Support

Dear Soumit,

We sincerely apologized for such an experience, If you are facing any technical issue with our product then you have to share product pictures & invoice where we can see order placed date, then our support team will help you with repair/replacement process within 24 working hours.

In case of any additional queries, feel free to contact us at [protected] (10:00 am to 06:00 pm) or drop an email at [protected]@portronics.com

Thanks & Regards
Portronics Support Team

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Post your Comment

Service not satisfied

I have recently purchased a couple of products from the Portronics e-com store.
I realized that unknowingly the order has chosen two numbers for the same product.
When I found out this, I have tried to reach the helpline for cancellation.
Help support has simply asked me to send a mail for cancellation.

Post sending the cancellation note, I've got it is not possible which is really a not feasible solution....

Helpful

Be the first one to find this review helpful

Found this helpful?

Pathetic Customer Service by Portronics India

Address:

Portronic Digital Pvt. Ltd. B-6, Wazirpur Industrial Area, New Delhi - 1100525

First ever disappointing experience with Portronics !!!

Bought the Harmonics Twins S2 on 28th evening from a local dealer (Sai Ezone, Ranchi, Jharkhand). The product was fully sealed and packed when handed over, but the product inside is faulty, looks used and old.

- 28th night when I tried putting the box and pods on charge, the charger cable which is of a really bad quality was not taking the charge. There...

Helpful

1 other people found this review helpful

1 found this helpful

rajoju pranay kumar

Feb 15, 2022

Defect product received

Address:

Pranay kumar Rajoju 9700181714 [email protected] H.no:39-9-346/D/1 Nagendra nagar ,Shambunipet beside srimatha plywood n glass mart Warangal Telangana

I have already mentioned the issue in previous email ticket no. 317349 .I got this product from Amazon as gift ever since I got this the buttons have not been working at all after 1 month of minimal usage .It has been kept aside quite a long since I've seen this issue.I have been contacting portronics customer service on same but without proper response from them since months till now .I can return it back of you could do the needful at the...

Helpful

Be the first one to find this review helpful

Found this helpful?

Address:

modinagr

I bought the HARMONICS TWS 24 on 5 feb. 2022 and when i got home and tried to chagre the eapods i found the charging cable was faulty on the same day i bought it from Naveen Moblie Zone, near Ginni devi Modinagar Girls College, Near bus stand
i request to replace the charging cable as soon as possible

Portronics customer support has been notified about the posted complaint.

View replies

rajoju pranay kumar

Feb 15, 2022

The worst customer service that I have ever experienced .Company will be wined up pretty soon if they continue doing like this.They suggest you illogical solutions just to avoid the product to get it repaired or replaced .

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Post your Comment

Address:

Old bus stand opposite lotri club Deesa Gujarat 385535

Not working My new USB-A/typ-C charger

Portronics customer support has been notified about the posted complaint.

Helpful

Be the first one to find this review helpful

Found this helpful?

Write a comment

Post your Comment

Address:

11-246/8,chandanapuri colony,praahaladapuram,visakhapatnam-530027

I brought 5000mah power bank i was charged fully but it gives 40% only my mobile 3700mah it was charge only 50to60%only

Portronics customer support has been notified about the posted complaint.

View replies

Nov 8, 2021

Verified Support

Helpful

Be the first one to find this review helpful

Found this helpful?

1 Comment

Post your Comment