Portronics Complaints &amp; Reviews

Address: Legal, Portronics Digital Private Limited, Vegas Business Tower, Unit No. - 1082 to 1088, Floor 10, Plot. - 6, Sector 14 Dwarka, Dwarka, New Delhi, De

My ticket id:825635..i returned portronics ampbox 27k powerbank for replacement on 13 sep which was bought on amazon on 27 august 2025 with 10 days replacement through manufacturer..i raised return request on 6 sep 2025, they picked up on 13-sep-202 and replied it would be shipped in 5-7 working days..but even after 15 working days no replacement shipped..got email that the product is not in stock.every time when i ask about replacement they...

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Complaint No:- 736678

I have powerbank and it was swelled heating and not providing back atleast half so I have file warranty complaint but after much effort replied need to courier at my cost at his service center and visit not allowed all other companies provide pickup and drop service it not providing and also not providing any other option for me….

And also product is worst after 7-8 months it was...

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Address: nagaland dimapur

Hydra 10 mechanical keyboard keys 2, w, s, x not working properly.

it happens with right shift light gets on red then 2wsx key stop working.

it sometimes starts working suddenly and then suddenly stop working.

will be very grateful if you can suggest me what to do so i can repair myself....

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Address: WZ-186/C sadh nagar gali no 1 palam colony

Ekart Update : PICCO SMART ROOM PROJECTOR with tracking ID STOC[protected] from SHIFTO, will be delivered today before 9pm (call [protected], PIN 191).we receive surf excel again projector....

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Hi Team,

I am raising this complaint in order to replace the product but company is not replying on the matter.

Portronics customer support has been notified about the posted complaint.

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Portronics Customer Care

Feb 23, 2024

Verified Support

Respected consumer forum,

We want to inform you that as we have checked the details on a customer ticket number 518156 they have complained that the product is incompatible with the customer's phone. We have taken the return request & as discussed with the customer on call we have already initiated the refund to this customer.

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I had ordered luxell mini 20k via portronics official site, but got delivered wrong & old used component, there is no confirmation for replacement or refund even after complaining in support section of company...

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Address: 304 , greater ratan Avenue , MR-5, In front of saint Paul school Ujjain (mp) 456001

I have brought product from amazon on 5.4.23. and now it is stop working . I reached out to company over email and you can see in below email and they are asking me to send product over courier. it should be company responsibility.

below is the email discussion :
Hi Tarun,
Reference Ticket ID:474105

We would like to inform you that one side of the courier charges will be from the customer side...

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I have ordered products vide order no. 223665 which is expected to reach me on 30th june as specified by you and the delivery partner of yours (delhivery) but none of them had given me a call with respect to this, and this product was sent to warehouse without my confirmation atleast a formal mail was not dropped from your end to me as a matter of intimation to me.

I myself tracked the order and found that this was in transit to return and i immediately called the customer care on 4th and i got a shocking reply that the courier / consignment is unable to be tracked and it is to be received in warehouse.

Id no. 445048 reference ticket no.

Portronics customer support has been notified about the posted complaint.

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Portronics Customer Care

Aug 11, 2023

Verified Support

Respected Consumer form,

We would like to inform you that as per the customer details Order No (223665) due to a non-service zone it is returned back to our warehouse on 25 July 2023 after that we Initiated the refund of this order but due to some technical Glitch in Payment gateway the payment is bounced back in our account. We have again initiated the refund of this order No (223665) on 31st July which is credited to the customer's account on 2nd Aug reference Number[protected]. We have also escalated to the Gokwik payment gateway they want to ask for the customer's bank statement details & also informed to the customer kindly let us know if the refund is not credited to the customer's account.

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I have ordered products vide order no. 223665 which is expected to reach me on 30th june as specified by you and the delivery partner of yours (delhivery) but none of them had given me a call with respect to this, and this product was sent to warehouse without my confirmation atleast a formal mail was not dropped from your end to me as a matter of intimation to me.

I myself tracked the order and found that this was in transit...

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I ordered a charger from Portronics (Order #213573) on 28th of May, 2023 and it was shipped from Portronics on 30th of May, 2023 (Tracking ID: [protected]) and now it's been more than 2 weeks and my package is still not delivered. Neither Portronics nor Delhivery are giving me any solution and not providing any replacement or refund.

I went to the Delhivery’s delivery hub in Gandhinagar and Mr. Vijay there clearly said that the package is lost and they couldn't find it anywhere. But even after this clarification from the courier company's representative, no action is being taken. I'm shocked and disappointed by this unprofessional behaviour from both Portronics and Delhivery which claim to prioritise customer satisfaction, but this has now become harassment in every sense of the word.

Kindly look into this matter and provide a resolution at your earliest.

Portronics customer support has been notified about the posted complaint.

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Portronics Customer Care

Jun 20, 2023

Verified Support

Dear Customer,

Thanks for reaching out. Satisfying our customers is very important to us and We are sorry for our service didn’t meet your expectations. We have already processed your refund because the courier partner has lost the parcel and you should expect to see the amount credited to your account in about 5 to 7 business days.

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Address: 304, Kamal, Niraj City Barave Road

Sound Drum not working

Portronics customer support has been notified about the posted complaint.

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Portronics Customer Care

Jun 20, 2023

Verified Support

Dear Customer,

We sincerely apologize for such an experience, kindly share your product invoice & product pictures at [protected]@portronics.com or feel free to contact us at [protected] (10:00 am to 06:00 pm, Mon-Sat).

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Address: DELHI SERVICE CENTER PORTRONICS DIGITAL PVT LTD. Vaish Warehouse, Rezang La Marg, Opp. CISF Camp, Khasra no-631, Village Bijwasan, New Delhi-110061,

Website: Portornics.com

This is the complaint about portornics i have buy combo pack of keyboard and mouse wireless on 17th of Feb 2023 when I received my product that was damaged the i returned the product to their mentioned address and I have shared all details with them they told me we will send you replacement after 4-8 days now still i am waiting for their response they don't send the replacement of my product as a month has been gone so I need help and this...

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Address: House no. 800 shaym sunder puri jagadhri yamunanagar

Website: [email protected]

This is the worst product of my life
I am irritating with charging problem

Main pareshan ho gaya hoo charging

Itni der se charging pr lgakr 5 ya 6 ghante se lgakr b charge nhi hota

Abhi warranty mein hai

Muje nhi pta change kr k do nhi toh nain har jagah pr complaint krdunga

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Portronics Customer Care

Jan 6, 2023

Verified Support

We apologize for the inconvenience,

please share your purchase bill, product snapshot and your details on [protected]@portronics.com, Our team will contact you through mail or call.

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Address: Delhi

Trust me they have the worst Customer Care Team sitting at their place. They won't listen to you at all.

1. They lost one of my Bluetooth Earbud and saying that i sent an incomplete Device.

2. They said that they do not entertain any incomplete product under warranty, however there is no rule for that, but they agree to change my case and replaced it even with more defective and older than mine case. My case...

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Shiprocket Delivery Guy quickly set off after handing over an empty parcel. Company is holding customer (me) responsible for this. Should I have ran across to catch the running delivery boy?

Portronics customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2022

Portronics Customer Care's response Dear customer,

we apologize for fo the inconvenience, kindly allow us 72 hours, we will check and resolve your issue.

Verified Support

Nov 03, 2022

Portronics Customer Care's response Respected Consumer form,

We would like to inform you that this customer ticket/complaint -372587 received on 20 days ago (Fri, 14 Oct 2022 at 12:23 PM) and our as per customer he got empty parcel but we have checked with courier that the said we have deliver the product however here if customer felt that parcel is empty then he should not accept that and this product weight is 260gm so parcel seems light in weight so customer can denied to accept the parcel.

Our team replied on the same day at 20 days ago (Fri, 14 Oct 2022 at 5:48 PM) and ask to share unboxing video but customer never share unboxing video then it is quite difficult to get claim from courier because they said if customer felt the parcel is empty then share parcel unboxing video but opened the parcel without making any video despite to know the parcel weight is light.

We wish we could help but we are unable to help in this case.

Thanks & Regards
Portronics Support Team

Nov 07, 2022

Updated by Tulsidas Parekh The delivery boy simply ran off without even me checking the parcel, he has not even taken POD signature or allowed me to put POD complaint if needed. Answer my question: If empty parcel was maliciously handed me over and delivery boy runs away - is that still customers fault? Shoud the customer run behind him? Also, if the parcel was claimed to be 260 GMs and still the same is delivered - is that not a 50% issue on both sides instead of blaming everything on the customer learn from the mistakes and understand who is cheating both parties. Am I the only one with whom this has happened? You should implement the OTP based delivery method as a learning from this. I am still ready to give you the video but the parcel was open and it is still the same way as it is now. At first your customer care executive told me over the phone to share photographs showcasing open parcel, WHY are you changing it now? Do you think every customer will make video of every parcel so that they can send you?

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Tulsidas Parekh

from Mumbai, Maharashtra

Nov 19, 2022

Seems they do not have the answer to the question.

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I bought charger from flipkart 3 days ago and it stops working yesterday. I registered complain but nothing happen...

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Address: Delhi

Reference Ticket id: 354118

Portronics has cancelled my order saying NO SERVICE ZONE on 26 July 2022. Still the amount is NOT CREDITED to my account. Upon approaching the Customer Care Team, they keep on telling cock and bull stories and not resolving the issue....

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Address: B â€“ 76, above State Bank Of India Portronics Service Center Every Month Second Saturday - Closed, Block B, Wazirpur Industrial Area, Wazirpur, New Del

Reference Ticket id: 355500

Portronics Team telling technical issues canceled my order after not refund my money not responding portronics Team

Portronics customer support has been notified about the posted complaint.

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