Portronics Complaints & Reviews

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I have ordered products vide order no. 223665 which is expected to reach me on 30th june as specified by you and the delivery partner of yours (delhivery) but none of them had given me a call with respect to this, and this product was sent to warehouse without my confirmation atleast a formal mail was not dropped from your end to me as a matter of intimation to me.

I myself tracked the order and found that this was in transit to return and i immediately called the customer care on 4th and i got a shocking reply that the courier / consignment is unable to be tracked and it is to be received in warehouse.

Id no. 445048 reference ticket no.

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Portronics Customer Care

Aug 11, 2023

Verified Support

Respected Consumer form,

We would like to inform you that as per the customer details Order No (223665) due to a non-service zone it is returned back to our warehouse on 25 July 2023 after that we Initiated the refund of this order but due to some technical Glitch in Payment gateway the payment is bounced back in our account. We have again initiated the refund of this order No (223665) on 31st July which is credited to the customer's account on 2nd Aug reference Number[protected]. We have also escalated to the Gokwik payment gateway they want to ask for the customer's bank statement details & also informed to the customer kindly let us know if the refund is not credited to the customer's account.

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Refund status - still pending - past 1 and a half month

I have ordered products vide order no. 223665 which is expected to reach me on 30th june as specified by you and the delivery partner of yours (delhivery) but none of them had given me a call with respect to this, and this product was sent to warehouse without my confirmation atleast a formal mail was not dropped from your end to me as a matter of intimation to me.

I myself tracked the order and found that this was in transit...

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I ordered a charger from Portronics (Order #213573) on 28th of May, 2023 and it was shipped from Portronics on 30th of May, 2023 (Tracking ID: [protected]) and now it's been more than 2 weeks and my package is still not delivered. Neither Portronics nor Delhivery are giving me any solution and not providing any replacement or refund.

I went to the Delhivery’s delivery hub in Gandhinagar and Mr. Vijay there clearly said that the package is lost and they couldn't find it anywhere. But even after this clarification from the courier company's representative, no action is being taken. I'm shocked and disappointed by this unprofessional behaviour from both Portronics and Delhivery which claim to prioritise customer satisfaction, but this has now become harassment in every sense of the word.

Kindly look into this matter and provide a resolution at your earliest.

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Portronics Customer Care

Jun 20, 2023

Verified Support

Dear Customer,

Thanks for reaching out. Satisfying our customers is very important to us and We are sorry for our service didn’t meet your expectations. We have already processed your refund because the courier partner has lost the parcel and you should expect to see the amount credited to your account in about 5 to 7 business days.

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Address:

304, Kamal, Niraj City Barave Road

Sound Drum not working

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Portronics Customer Care

Jun 20, 2023

Verified Support

Dear Customer,

We sincerely apologize for such an experience, kindly share your product invoice & product pictures at [protected]@portronics.com or feel free to contact us at [protected] (10:00 am to 06:00 pm, Mon-Sat).

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Address:	DELHI SERVICE CENTER PORTRONICS DIGITAL PVT LTD. Vaish Warehouse, Rezang La Marg, Opp. CISF Camp, Khasra no-631, Village Bijwasan, New Delhi-110061,
Website:	Portornics.com

This is the complaint about portornics i have buy combo pack of keyboard and mouse wireless on 17th of Feb 2023 when I received my product that was damaged the i returned the product to their mentioned address and I have shared all details with them they told me we will send you replacement after 4-8 days now still i am waiting for their response they don't send the replacement of my product as a month has been gone so I need help and this is complaint against them

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Portronics Customer Care

Mar 18, 2023

Verified Support

Respected Consumer Forum,

We would like to inform you that we have already processed the replacement for the customer and as per the tracking details customer already received the replacement product and also refund the courier charges as well. Kindly check the below screenshots.

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Address:	House no. 800 shaym sunder puri jagadhri yamunanagar
Website:	[email protected]

This is the worst product of my life
I am irritating with charging problem

Main pareshan ho gaya hoo charging

Itni der se charging pr lgakr 5 ya 6 ghante se lgakr b charge nhi hota

Abhi warranty mein hai

Muje nhi pta change kr k do nhi toh nain har jagah pr complaint krdunga

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Portronics Customer Care

Jan 6, 2023

Verified Support

We apologize for the inconvenience,

please share your purchase bill, product snapshot and your details on [protected]@portronics.com, Our team will contact you through mail or call.

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V

Vikas Kestwal

from Mumbai, Maharashtra

Jan 4, 2023

Ticket no. 386950

Address:

Delhi

Trust me they have the worst Customer Care Team sitting at their place. They won't listen to you at all.

1. They lost one of my Bluetooth Earbud and saying that i sent an incomplete Device.

2. They said that they do not entertain any incomplete product under warranty, however there is no rule for that, but they agree to change my case and replaced it even with more defective and older than mine case. My case...

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Shiprocket Delivery Guy quickly set off after handing over an empty parcel. Company is holding customer (me) responsible for this. Should I have ran across to catch the running delivery boy?

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Verified Support

Nov 01, 2022

Portronics Customer Care's response Dear customer,

we apologize for fo the inconvenience, kindly allow us 72 hours, we will check and resolve your issue.

Verified Support

Nov 03, 2022

Portronics Customer Care's response Respected Consumer form,

We would like to inform you that this customer ticket/complaint -372587 received on 20 days ago (Fri, 14 Oct 2022 at 12:23 PM) and our as per customer he got empty parcel but we have checked with courier that the said we have deliver the product however here if customer felt that parcel is empty then he should not accept that and this product weight is 260gm so parcel seems light in weight so customer can denied to accept the parcel.

Our team replied on the same day at 20 days ago (Fri, 14 Oct 2022 at 5:48 PM) and ask to share unboxing video but customer never share unboxing video then it is quite difficult to get claim from courier because they said if customer felt the parcel is empty then share parcel unboxing video but opened the parcel without making any video despite to know the parcel weight is light.

We wish we could help but we are unable to help in this case.

Thanks & Regards
Portronics Support Team

Nov 07, 2022

Updated by Tulsidas Parekh The delivery boy simply ran off without even me checking the parcel, he has not even taken POD signature or allowed me to put POD complaint if needed. Answer my question: If empty parcel was maliciously handed me over and delivery boy runs away - is that still customers fault? Shoud the customer run behind him? Also, if the parcel was claimed to be 260 GMs and still the same is delivered - is that not a 50% issue on both sides instead of blaming everything on the customer learn from the mistakes and understand who is cheating both parties. Am I the only one with whom this has happened? You should implement the OTP based delivery method as a learning from this. I am still ready to give you the video but the parcel was open and it is still the same way as it is now. At first your customer care executive told me over the phone to share photographs showcasing open parcel, WHY are you changing it now? Do you think every customer will make video of every parcel so that they can send you?

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Tulsidas Parekh

from Mumbai, Maharashtra

Nov 19, 2022

Seems they do not have the answer to the question.

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I bought charger from flipkart 3 days ago and it stops working yesterday. I registered complain but nothing happen

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Portronics Customer Care

Oct 14, 2022

Verified Support

Dear Customer,

We sincerely apologized for such an experience, kindly share your product invoice & product pictures at [protected]@portronics.com or feel free to contact us at [protected] (10:00 am to 06:00 pm, Mon-Sat)

Thanks & Regards
Portronics Support Team

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Portronics Customer Care

Oct 14, 2022

Verified Support

Dear Customer,

We sincerely apologized for such an experience, kindly share your product invoice & product pictures at [protected]@portronics.com or feel free to contact us at [protected] (10:00 am to 06:00 pm, Mon-Sat)

Thanks & Regards
Portronics Support Team

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Portronics Team telling NO SERVICE ZONE canceled my order NOT REFUNDED the Amount

Address:

Delhi

Reference Ticket id: 354118

Portronics has cancelled my order saying NO SERVICE ZONE on 26 July 2022. Still the amount is NOT CREDITED to my account. Upon approaching the Customer Care Team, they keep on telling cock and bull stories and not resolving the issue.

Sep 20, 2022

Complaint marked as Resolved

Portronics customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2022

Portronics Customer Care's response Respected Team,

We would to inform you that Brand already share refund transition details on customer ticket - 352073, kindly check attached screenshot.

Thanks & Regards
Portronics Support Team

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Address:

B – 76, above State Bank Of India Portronics Service Center Every Month Second Saturday - Closed, Block B, Wazirpur Industrial Area, Wazirpur, New Del

Reference Ticket id: 355500

Portronics Team telling technical issues canceled my order after not refund my money not responding portronics Team

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I purchased portronics Clamp M, POR 116. mobile holder for car
and I received a product which i purchased through sbi rewardz.
But i get defected item and i want to return it. i complaint about the same several times but till date no action has been taken

Portronics customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2022

Portronics Customer Care's response Dear customer,

We would like to inform you that neither we have received your any complaint nor any email as we have checked with the help of your email - [protected]@gmail.com & mobile number - [protected].

If you are facing any technical issue with our product then you have to share product pictures & product invoice at [protected]@portronics.com where we can see order placed date, then our support team will help you with repair/replacement process within 24 working hours.

Kindly do the needful to assist you in best possible way.

In case of any additional queries, feel free to contact us at [protected] (10:00 am to 06:00 pm) or drop an email at [protected]@portronics.com

Thanks & Regards
Portronics Support Team

Aug 26, 2022

Updated by Lalit Tiwari 23 i have mailed it and also i told everything in mail thrice.. but response has been given from you.. recently a ticket with Reference Ticket id: 340908 is raised from your side.. but still waiting for the best from your side...

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I ordered iphone cable from flipcart and it is not working it been a mont only and it has stoped working. Please resolve my issue

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Address:

Panjimogaru, Devi krup house d no.2/38 vidhya nagar panjimogaru post pin 575013 nr panjimogaru school kulur to kavoor main road, Panjimogaru school

Not charging

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Jun 28, 2022

Updated by Nikhil shettynrn Not charging my type c charging cable

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Address:

G-48, Nand Ram Park, Uttam nagar, New Delhi-110059

My Tracking ID SRTP[protected]
Name Jai Chand
Mobile No. [protected]
Add. G-48, Nand Ram Park, Uttam nagar, New Delhi-110059
Expected Date Of Delivery 17th June 2022
On 17th June your company deliver boy call me & say your parcel deliver on 18th june but on this date anybody can't call me & can't come at my address please deliver the product as well as possible & solve the problem

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Not working

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A

Ajmal SA

Jun 6, 2022

Hi. I have purchased portronics sound bar in march 27. the past few days was the sound bar is not working. its totally dead. then i have registered one complaint in portronics support site. that time there is reply was if the date of purchase is more than 15 days warranty is not applicable.

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Portronics Customer Care's response, Jun 7, 2022

Verified Support

Dear Customer,

As checked by your name, we have not receive any single mail so would request you to kindly share your product invoice & product pictures at [email protected]. our team will revert you on your ticket with in 24 working hours.

In case of any additional queries, feel free to contact us at 9555245245 (10:00 am to 06:00 pm) or drop an email at [email protected]

Thanks & Regards
Portronics Support Team

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I have buy earphone and received it today but they are not working and not showing any response and rhe team is also not replying

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Portronics Customer Care

Apr 28, 2022

Verified Support

Dear Customer,

As checked you have raised your ticket - 331972 at 2 hours ago (Thu, 28 Apr 2022 at 6:01 PM) and that in non official timing. There is TAT of 24 working hours to revert on each ticket, please wait for the same, our team will revert on your ticket. kindly check below screen shot of your ticket -

In case of any additional queries, feel free to contact us at [protected] (10:00 am to 06:00 pm) or drop an email at [protected]@portronics.com

Thanks & Regards
Portronics Support Team

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The lamp is touch operated but keeps switching off all the time. Looks to be defective.

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Portronics Customer Care

Apr 25, 2022

Verified Support

Dear Soumit,

We sincerely apologized for such an experience, If you are facing any technical issue with our product then you have to share product pictures & invoice where we can see order placed date, then our support team will help you with repair/replacement process within 24 working hours.

In case of any additional queries, feel free to contact us at [protected] (10:00 am to 06:00 pm) or drop an email at [protected]@portronics.com

Thanks & Regards
Portronics Support Team

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Service not satisfied

I have recently purchased a couple of products from the Portronics e-com store.
I realized that unknowingly the order has chosen two numbers for the same product.
When I found out this, I have tried to reach the helpline for cancellation.
Help support has simply asked me to send a mail for cancellation.

Post sending the cancellation note, I've got it is not possible which is really a not feasible solution....

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Pathetic Customer Service by Portronics India

Address:

Portronic Digital Pvt. Ltd. B-6, Wazirpur Industrial Area, New Delhi - 1100525

First ever disappointing experience with Portronics !!!

Bought the Harmonics Twins S2 on 28th evening from a local dealer (Sai Ezone, Ranchi, Jharkhand). The product was fully sealed and packed when handed over, but the product inside is faulty, looks used and old.

- 28th night when I tried putting the box and pods on charge, the charger cable which is of a really bad quality was not taking the charge. There...

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Portronics Complaints & Reviews

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Portronics reviews & complaints(50)

Refund

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Refund status - still pending - past 1 and a half month

Product not delivered

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Sound Drum not working

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Complaint against portronics

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Charging problem

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Ticket no. 386950

My Buddy K

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Warranty claim

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Portronics Team telling NO SERVICE ZONE canceled my order NOT REFUNDED the Amount

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Portronics Team telling technical issues canceled my order after not refund my money

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Received defective item

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Portronics konnect L type C to lighting wire

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Type c charging cable

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Product Not Received

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Not working

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Earphone not working conch 90

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LED lamp

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Service not satisfied

Pathetic Customer Service by Portronics India