Indian Bank — refund not given in bank account

Address:

T97D KHIRKI VILLAGE,MALVIYA NAGAR,SAKET,NEW DELHI, New Delhi, Delhi, 110017

Transaction no - hdfb2ebbe3e5e3f49fabf6e616b4fd1fb3d
Utr no[protected]
Amount - 2613.76
Date - 27/07/2019
I have dove the transaction amount of 2613.76 amount is not refunded by irctc is not refletting

And irctc gmail history is
From:
Date: sat, 17 aug 2019, 4:18 pm
Subject: re:amount deducted but ticked not booked. Ticket id:-4765074
To:

Dear customer,

Please note that txn [protected] was a settlement-failed transaction for which no amount was debited towards irctc. That is we did not receive any payment authorization from your bankers to book the ticket.

Note: please use email id registered in your irctc profile for communication with irctc customer care.

Thanks & regards
Sajal thakur
Cce-email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4765074]

_
Irctc never asks your personal bank account details through
Call. If you received any call in this regard, please do not
Share your bank related credentials.
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— original message —
Subject : amount deducted but ticked not booked.
Date : aug 17 2019 3:04pm
From : ravi[protected]@gmail.com
To: [protected]@irctc.co.in
Dear irctc team
An amount of rs 2613.76 dedicated against irctc txn id [protected] on 27 - jul -2019 but my ticket could not be booked, so please refund my deducted amount.