Indian Bank — refund not received from cancelling order in amazon

I have purchased mobile from amazon on 20/1/2020 by making payment of 5249 through indian bank debit card. I have returned the item and amazon initiated refund on same day with refund reference number of # 262240. I visited branch for solution and from branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care executives denying the existence of such form/facility. Plz look into this problem and solve it as soon as possible as it is a serious issue
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I m Umesh Shekhappa Gudageri
Indian Bank sb ac holder mr pyne ac no [protected] kolkatta he told we are nict csp customer service point provider for nict technologies Pvt Ltd name then he told me pls payment of rs 15600 rs then I paid but he is fake fraudster pls take a sincerely action indian bank kolkatta pls hold its acc amount plspls pls

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