[Resolved]  Indian Bank — refund not received in indian bank account

Hi, i have canceled two order with amazon. Refund processed from there end but i have not received amount in account. Amazon told me to contact bank customer care. But bank customer care is not helping. I have also visited bank branch with refund reference number. They are also not helping. Kindly help to get my refund. Refund for both orders initiated on 22 nov 2019 for both orders. And as per amazon amount should reflect in account by 26 nov 2019.
1) order id[protected]
Refund ref no. - 2que576t0000k2nxfqko
Amount - 646.00 rs

2) order id[protected]
Refund ref no. - 2que576t0000k2nxfqko
Amount - 619.00 rs