[Resolved]  Indian Gifts Portal / Intermesh Shopping Network — rakhi kaju katli order for delivery in london.

Address:Mumbai City, Maharashtra
Website:IGP.com

Order no.: 1386321

We have ordered rakhi + kaju katli to be delivered to my son dushyant in london. He informa me fedex wants him to pay duty as parcel is from outside eu!! Why does the fedex ask the reciever to pay import duty of £18!!

This is unfair.. I have paid the price of 3050. That is fo freer delivery at door step. Why should duty be charged for rakhi??

Please immediately contact fedex and arrange to sort this out immediately.

Rajeev dar
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Sep 23, 2018
Complaint marked as Resolved 
Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2018
Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
Hi Rajeev,

"I understand that you are inquiring about some customs charges on the package that you've ordered...
I would like to inform you that any extra charges that are being levied on the packages are not coming from our end...

We have explained this in our FAQs as well:
Attaching the verbatim for your reference...
https://www.igp.com/faq

Do I have to pay any other charges over & above my order value?

Certain exigencies may require you to pay additional charges over & above your order value. There are several interstate charges like Octroi and certain international charges like customs duties, which if levied, will have to be borne by you. These charges are usually very rare but are not in our control. They are not levied on all orders and are occasional in nature. But if you order is stuck with the interstate authorities or customs authorities, you will have to bear these additional charges.

This is something that is beyond our control, unfortunately."

Regards
Surabhi
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I have paid Rs.1300 through CC Avenue via paytm on 28/12/18 to ANI NETWORK. But the service provider has not received amount till date. They have disconnected my internet. Please tell me how to trace payment. The Txn ID is [protected] with Cc avenue.

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