Indian Oil Corporation [IOC] — Charging additional transportation charges on refills even though my house is less than 5 kms from the distributors premises

Address:

Kannur, Kerala, 670641

Sir,
My Customer no is 18393 &my Distributor is Gemini Gas&Appliances, Railway station Road, Tellicherry-670104, Kannur Dist, Kerala. Eventhough my house is located less than 5 kms from the Distributor's office, they are charging additional transportation charges while delivering the cylinder.When contacted he informs me that the distance is calculated from the centre of the Town ¬ from his office as my house is outside city limits.I do not agree with his contention.The distance shd be from his office/Godown ¬ from the Town.
Hence it is requested to enquire in to the matter&advice him to stop charging transportation charges while delivering the cylinder as my house is located less than 5 kms from the Distributer's premises.
Regards,
Vasantha