[Resolved] Indian Oil Corporation [IOC] — Charging money

Antony Cleetus

Address:

560047

We are the using IOC gas and our Consumer No is 262152. On 9th June 2016, my wife Reena Antony went to R.R. Enterprises, Vivek Nagar Post, Bangalore 560047 to transfer our agency from them to Rayasandra. The man whoever was there charged my wife Rs 1618/- saying that change of name we have to pay and the amount they put in the bank we have to pay and so and so. She didnt know that we dont need to pay money and she paid. That man has given some acknowledgement on a paper where there is no name of that agency.

My wife called your customer care and Ms. Sambrame answered her call. My Wife told her whatever happened and this girl placed the complaint. The Reference No is 2668755. But Sambrame never asked our details and even our Consumer Number. Without our details how this problem will be solved.

Please look in to this issue and take action against the man in R.R. Enterprise for cheating women whoever dont know the procedures.

These type of issues will give IOC a black mark if you dont keep such people away.

If you have any questions please contact my wife Reena Antony at [protected].

Thank you,
Antony Cleetus

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Aug 5, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2016

Indian Oil Corporation [IOC] Customer Care's response We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.