[Resolved] Indian Oil Corporation [IOC] — Charging of transportation charges for lpg cylinder delivery even though my residence is within 5 kms from the distributor's office

Ravindran Kunnummal

from Tellicherry, Kerala

Address:

67-641

Consumer no :18393
Distributer: gemini gas&appliances, railway station road, tellicherry-670104, kerala.
Sir,
Pl refer my complaint no 1245467 submitted in march, 2016. As of date no reply is received, even though more than 60 days are elapsed.In this connection, i draw your attention to the directive of prime minister, mr. Narendra modi to all concerned to settle the complaint within 60 days.
I request you to settle my grievance immediately as otherwise i will be compelled to take up the matter with pm and chairman, ioc will be solely responsible for the cosequences.
Regards,
Vasantha

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Jul 4, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .