Indian Oil Corporation [IOC] — complain about behaviors of mechanic visited for mandatory check

Address:

New Delhi, Delhi

We have indane (Company) lpg connection bearing customer no.33857 with gemini enterprise gas agencies (Agency), new roshan pura road near tehsil najafgarh. Today a mechanic visited our house with a letter from the agency, stating that he wants to inspect the gas connection.

He inspect the gas stove and pipe. He said to change the pipe.. I was not at home. My wife told me that she dont have money today as its last of month. And also there is no one to withdraw money from atm. She request to come on 1st june.

In turn he behaved in very arrogant and uncultured manner and threatened that we have to face the dire consequences and he will lock the customer no. And will not supply gas refill/s henceforth. He repeatedly threatened and warned us that he will lock my customer no. Thereby stop my supply.

I have never experienced all these years such an incident. I wish to share good and bad relationship with the agency. Once i have complained the leakage of gas, they have replaced the cyliner promptly

We request the concerned the authorities to take necessary action against these types of mechanics who are spoiled the name and fame of indian oil and agency

I suggest the company to instruct the agency to send a notice/letter to the customer/s well in advance stating the particular and time period.

Inspection should not be rigid.. If someone have some problem there should be provision of revisit

Please take necessary action against these types of mechanics whose behaviors is wrong with customers

I also request you to make provision for revisit so that we may change our pipe

A copy of this email will be sent to agency and company