Indian Oil Corporation [IOC] — complaint book not provided

Address:

New Delhi, Delhi, 110085

This is to inform you about our dissatisfaction at the above mentioned ioc patrol pump, sector 7, rohini, delhi.

Last i used my citi bank card for payment on 10th nov'17 since than i have been told that the card machine is not working, i agreed and refueled from somewhere else. Same happening every now and than so i decided to make a complaint and called up you.

The air quality is also in question this pump doesnt have digital air fueling metre and boy does it manual, the ideal air for car tyre is 33pm however when i got it checked from somewhere else it was found 45-46pm. I again complained it to the owner however no action taken.

Today i demanded for the complaint book and waited for 15mins for the same however i was denied by the pump supervisor, said it's locked and can not be provided.

Request you to please look into the same and resolve as early as possible. Please apprise me the action taken.