[Resolved] Indian Oil Corporation [IOC] — Indane gas

Srikanth108

from Chennai, Tamil Nadu

Address:

Ernakulam, Kerala, 682017

I am m srikanth residing at plra 125 thulasi upstairs ponnoth lane kaloor ernakulam (Phone [protected] and email [protected]@gmail.com ) i have a gas connection (No 34727) with anand gas agency palarivattom ernakulam. The agency is not supplying gas refills within the specified time. It takes 35 to 40 days to get the cylinder after booking through ivrs system . For the last two months we had received the refills after registering complaint at indane website . Now on march 2 2016 i had booked the gas through ivrs . The booking reference no 506947. Its now 38 days after booking .The cylinder is not delivered till date .We had registered complaint in the indane website -the complaint docket number is 2606937. There has no been reply to our query nor the refill has been supplied today . We request you to kindly intervene and see that the cylinder is delivered immediately.

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Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .