[Resolved] Indian Oil Corporation [IOC] — Indane gas - online payment failed, refund not got
Bangalore North, Karnataka, India
I have tried to book refill cylinder on 28th April, The amount has been deducted from my Credit card but transaction failed. Website display the error message due to some technical reason and service submitted to distributor. I have filed online complaint (complaint no: 2630886) and i got reply as contact distributor to sort it out.
I have contacted the distributor- Murali Enterprises, Kalyan Nagar, Bangalore but no positive reply i got from them. They telling regional office has to sort it out, they can't do anything.
Kindly help me to sort it out this, Its been pending more than a week time.
Consumer No: CX7912875
Amount Paid: 518.00
Complaint marked as Resolved Jul 3, 2016
[May 05, 2016] Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
Verified SupportIndian Oil Corporation [IOC] Customer Care's response, Jun 02, 2016
We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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