Indian Oil Corporation [IOC] — INDANE LPG- Empty Gas Cylinder Delivered

I am a recipient of the LPG cylinders from Indane, via Madhavi Gas Agency in Telangana. My consumer # is CX22841999/[protected]. I had booked a gas cylinder on 24th October 2021. The cylinder was delivered on 25th October 2021. As I was at work, the cylinder was received by my son on that day. When I went to install the cylinder on 12th January 2022, I found that even though the cylinder was SEALED, it was EMPTY.
When I went and immediately complained to the distributor, they initially ignored me. And then they claimed that there may be a leak. But we did NOT get any smell that would suggest that there is a leak.
They are NOT taking any responsibility for this and are simply telling me to book a new cylinder. I have filed a complaint with Indian Oil over both phone and email with the complaint number[protected] on 12th January 2022. Though NO action has been taken, I got a message saying that my complaint is being acted upon. There is no satisfying response from Indian Oil Helpline number when I tried to call and follow up on this.

This is clearly breech of trust and if no action is taken then Indian Gas is openly SCAMMING its customers.

Please look into this issue, and make sure the necessary actions are taken.

Agency Details:
Madhavi Gas Agency
8-1-307 Vivekananda Nagar, Shaikpet Nala
Golconda, Hyderabad
Telangana 500008
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