Indian Oil Corporation [IOC] — Indane lpg gas distribution.

I had a Bharatgas LPG dual gas connection at Vasai Maharashtra which I transferred to Visruthi Gas agency on my retirement.This agency is at Feroke Chungam Kozhikode Dist Kerala.On allotment I was asked to filled LPG cylinder from their Godown at one mile away from my residence for which I had to spend Rs 80.Eventhough I had submitted Adhar form copy my subsidy was not given for cylinders 2 nos.I had linked my bank A/c with Adhar in bank at union bank Chungam.
On my booking for refill on 13 March 2016 I was allotted cylinder but did not deliver on fraudulent claim of house lock whereas we were in house ever since our allotment came and allotment was cancelled. On our complaint, we were asked to collect refill from their godown at one mile away.We again spent to bring cylinder by paying Rs 80/-.Our bill was not returned to us at godown as is their practice.Earlier also at first time for 2 cylinders the godownkeeper did not return the bill.But subsidy of Rs 80 was given through Union bank.The agency has a practice of cancelling all LPG booking when periodically the LPG prices are increased. so that increased prices can be collected.
Now I have booked for LPG on 25/4/16 but my allotment came but the delivery has not taken place even though all those booked on 25th was delivered.The promise is that it will take place within 3 days.We kept our relative to keep a watch but of no use.The delivery van which used to roam daily has taken another route.Frustrated, we gave our full address including electric poll no still waiting.
Probably we may again be asked to collect from their godown by paying hefty transportation charges with no bill.
I wonder why we 2 senior citizens are made to suffer like this?My younger cancer patient was earlier made to suffer and he simply surrendered after heated arguments.
Pray when will the LPG distribution will be streamlined?
Yours faithfully
K.Rajan