Indian Oil Corporation [IOC] — online payment failed, & refund not processing

Hello,

On 21 april, i placed refill request though phone and i got link for making payment online but after making payment transaction got failed and amount is deducted from my debit card with invalid error

I have already contact distributor and he says i have not received payment you will have to contact indane support

Then i contact indane support where you have a robot sitting and replaying everyone same "please produce payment receipt to the distributor for early resolution." ask him payment is failed how i will get payment receipt (Service request 1-[protected])

So, can you please check your systems and process refund cm no. [protected] (Rs. 706)

Thanks