Indian Oil Corporation [IOC] — petrol filling manipulations for vehicles
SINDHU AUTO SERVICES, SEETHA CIRCLE, BSK 3RD STAGE, BANGALORE, Bangalore North, Karnataka, India
Gvgvsuku on May 15, 2019
I am surendra kumar g. V., the undersigned & a two wheeler holder of bajaj discovery.
Yesterday evening at around 6.30 pm i went to m/s. Sindu auto services, ioc petrol pump near seetha circle, bsk 3rd stage, bangalore, and got petrol filled to my bike which was under reserve situation. & the fuel needle was showing in red column of he bike. I asked the person to fill petrol for rs.400/- (Which will fill the whole fuel tank - i. E upto 95 %) in one streatch. He operated the buttons (Small digital ones on side of the pump, not the normal ones at the front) and started filling and after 10-15 seconds, he stopped it and pulled back the pum and said over. But i was surprised & when questioned, he asked for how much to be filled, i again told showing my hand with 4 fingures and said its. For rs.400/-. But the actual meter did not display and it was showing 0.00 only while he was filling initially. Later he said ok is it for 400/-, then again he pressed the buttons in the front (Only when i asked him to show the display) for rs.300/- and filled it again & i observed the meter ran upto rs.300/- and stopped truting that i got my bike fuel tank is full. Every time i fill the tank full for rs.400/- and then get it filled only when it is fully empty. I gave my bank debit card and swiped for rs.400/- and started my bike and left the place and went few yards, but the fule needle slowly moved up and stopped in the middle without showing at the end point of the fule reading (Which means the fuel is not completely filled in my bike tank as usual) and its found only rs.300/- worth of fuel is filled to my bike and not for rs.400/-. I was totally suprised by seeing these type of workers at a reputed petrol bunk of your brand that too ioc & being an indian. As this is happeing for the second time for me at the same place, getting cheated, i want to bring to your notice and sending you the copy of the card swiped slip of rs.400/- for your reference and take immediate further action against these type of culprits who are misusing your brands in the market.
Request you againg and again, to inspect these type of petrol pumps surprisingly, have a check on thest type of transactions and try to take immediate actions on the franchisee who is repeatedly doing this for all the customers.
I hope you would take it seriously and do the needful immediately without delay.
Surendra kumar g. V.,
[May 15, 2019] Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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