[Resolved]  Indian Oil Corporation [IOC] — request for refund the deducted amount

Address:

360311

I paid to indane gas merchant using phonepe upi for gas cylinder on june 26, 2019. I received link from indane gas & i paid using link, phonepe upi when i paid payment was successfully for indane gas merchant but i call to merchant payment was successfully but merchant told me payment still not credited to mine account. I told to phonepe customer care this issue but he said payment was successful, do charge back in your bank. I also done this process, sbi bank said if you paid debit card or internet benking or bank’s app so, i help you where gone your amount, but this time i can’t say because you used third party app and also payment deducted for phonepe upi.

So, where gone amount? I have all type proofs which i paid. Please help me. Where i go for complaint? Phonepe and indane gas both customer care told i can’t help you. “payment was successful” & “payment was not credited in our account”. Sbi bank told i can’t help when you used third party app. Please help where i go for complaint?

Dear customer,

Tpsl id:[protected]
Merchant id: rf[protected]
Bank reference id:[protected]
Transaction amount: 723.0
Transaction date:[protected]

We have checked the status of the given transaction and found that it is marked as success and the payment for the same has been sent to l5165_iocl dc lpg| on[protected].

With reference to your query regarding your online transaction you are further requested to kindly contact the merchant through whom you have initiated this transaction. The merchant will be able to assist you further with your query.

Ingenico epayments (Formerly e-billing solutions pvt ltd and techprocess payment services pvt ltd) is the payments partner engaged with the merchant for offering payments aggregation services only. The contact details of the merchant customer service desk are available on the merchant website.

Regards,

Customer service
Ingenico epayments india pvt. Ltd.

(Formerly e-billing solutions pvt ltd and techprocess payment services pvt ltd)

But, not process for refund.

I have all type proofs which i paid but not credited merchant's bank account. I got where gone amount but how to refund process?