Indian Oil Corporation [IOC] — Un professional/aggressive behaviour

Address:

Nanjappa Reddy Garden, yeshwanthpura 560022

I am a veteran employed in defence PSU, considered as essential service.
Unfortunately, my car went dry and I wanted to get a litre of petrol from your Bombay dyeing pump pin 560022.
At the first instance, I was suggested to go to a specific pump. There again I was told to go to another very rudely. When I too offence to the behaviour, the fuelling person became aggressive and came to me menacingly.
I went to the cash counter and sought for the manager. One Ram and others stated that there none. When I sought clarification, I was told he is not in the pump. I asked Ram to provide the complainant book. To this he and other two members refused and told do whatever I wanted and nothing would happen. It is necessary to state that one shivanna was the person who was behaving very aggressively and challenging me to do whatever I could. My request for the customer care or e-mail id was also rejected outright starting that go to supreme court and I would not get fuel in a bottle. I know there are rules set by the oil companies and the government in this regard. But, the rules can't be applied arbitrarily or on an individual in specific. In fact another customer was given fuel by these individuals at the time I visited. This incident happened at about[protected] hours on 17 June 2021.
In fact one staff there was also blowing hot and cold. That is, he said that he would finish the issue and give me gasoline in the bottle I carried provided I don't raise the issue.
To this I responded that I don't want to give business to this pump anymore and I left the fuel station.
I suggest that the cctv footage of the above fuel station between 1715 to 1735 be seen and that my claim would be proven correct.
In view of the above I wish to escalate this to the customer care as the pump or company cannot behave in such rude arrogant manner as they are supposed to follow certain protocol since it is a public sector entity. Further, even a private organisation cannot behave this way as they are also included in the ambit of consumer protection act.
It is apt to mention that your toll-free number couldn't be reached as it was busy for quite a long time. Hence I sm communicating through email.
In view of the foregoing, I request you to take stern action against the erring fuel station and the action taken may please be intimated.