Indian Railway Catering & Tourism Corporation [IRCTC] — cancellation charge applied for waitlist tickets

Address:512, 26th main, 560076

Why cancellation charge is applied for tatkal waitlisted ticket where probability of confirmation is below 50% and user does a manual cancellation. As a consumer i have not utilized any service from the railway. Applying charge for confirmed ticket make sense that i have booked or blocked a seat, but when system itself has not alloted the seat and show probablity below 50%, then when user cancels, a charge is applied which is not ethical to apply.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Sir I am Yeddula Maheswara reddy Irctc user ID :mahesh829747 . I entered my gmail account as [protected]@gmail.com and the correct one is [protected]@gmail.com I apologize for this please change my gmail to [protected]@gmail.com
I have applied TDR since the train route was driverted and passenger not traveeled. TDR refund is approved on 26th Feb 2020, Till date refund amount is not credited.

IRCTC Status: Payment of refundable amount is in process. Please check status after some time.

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