Indian Railway Catering & Tourism Corporation [IRCTC] — chain snatching from window seat near gate, window grill having higher gpa than usual.

Address:

421204

Dear sir,

I was traveling from Indore to Mumbai with my Uncle and Aunty and their kids, via Avantika express (12962) on 17th Jun 2019.
Around at 10:45 P.M Train has stopped at Godhra station and started after halt of 10-15 min, when train started, train speed was quite slow even in outer area of station, at the same time one guy hanging our coach gate (S7) pull the gold necklace from the neck of my aunty through window and jump from the train and entered in dark area. Necklace valued around Rs. 100000/-
We did the chain pulling and called RPF, there was no RPF in train at that time, later some RPF personnel came from Godhra station and did nothing just knowing the facts of incident.
We requested to rail staff those roaming in train for registering police complaint, all peoples are avoiding to register the complaint then I tweeted to Rail minister and his Official account and rail ministry for asking help. We got some positive responses in twiter.
Police staff reached at baruch station police came to our coach and write the complain in plain paper and told us this complain will be transferred to Godhra police.
Further, we find that our coach is not designed as per railway norms, the gap in our window grill is higher than usual. Thief has took the advantage of slow speed of running train and higher gap in widow grill.
My humble request to you to give justice to me and my family, for this incident the IRCTC administration will be solely responsible, if the gap in widow grill is appropriate then this incident can be prevent.

Enclosed: Baruch police complaint
Coach & window Photos where grill gap is showing
Tweeter screenshots