Indian Railway Catering & Tourism Corporation [IRCTC] — Charging more than 50% on MRP price for a Chips packet

Address:

Vijayawada Railway station, platform no :1

Dear Sir/Mam

I am lodging this complaint on account of charging 50% above the MRP price of Potato chips packet by an IRCTC Food track canteen in Vijayawada railway station.

While I am travelling from Chennai to Vijayawada on MS NDLS Special train on 15th November 2020, at 2.30 Am I felt hungry and visited one of your IRCTC Food track canteen which is there on the Platform number : 1.

There I have asked the seller (one of the IRCTC staff) for a Haldiram's potato chips packet they said that the price for it is Rs 15 but the actual MRP is Rs 10 means they are charging more that 50% on the MRP, when I asked the reason for such huge extra charge he said that "given it is 2.30 AM and no other shops were open given the ongoing Carona virus pandemic going on it is price if you want you take it or leave" in such a rude and impolite tone. Further they haven't provided any bill copy for the same, as i am hungry they left me with no choice and i had to purchase it for Rs 15.

For me it is only Rs 5, but imagine how much they are collecting extra charge from rest of all the passengers. Literally they are looting the passengers who has no other option to purchase food. If this continues to happen this spoil the reputation of not only the entire IRCTC brand but also the Indian railways brand name.

I really had an unpleasant experience in the Vijayawada railway station platform no 1 IRCTC food track canteen, I hope you will take a serious action on the vendor and prevent this situation in future.

I just want to conclude this complaint by asking a question to you : Imagine in place of me if a foreigner have experienced the same thing what he would have thought about our Country, Indian railways and about our system in place ???

Your's truly
A Responsible Indian citizen