Indian Railway Catering & Tourism Corporation [IRCTC] — complaint about train no. 12245

Sir

This is to complaint about train no. 12245- howrah-yesvantpur duronto express-
1. The coach number b4 is in a horrible condition, with nails sticking out from the berth, making it impossible to lie down.
2. Water continuously drips from the ac, due to which four passengers fell down, out of which 3 were senior citizens.
3. On asking the cleaner to call for the mechanic, he said such problems will not be solved on journey.
4. It was also mentioned that complaints in complain book is never accepted, and the page is torn off once the passenger writes in the same.
5. I would also bring to your notice that the attendant was not available during the whole process, and later had come to say no one told me about it.

Such a horrible travel experience was never expected. I would be grateful if you do the needful for the above problems.

Regards
Madhuporna dasgupta
Train no.- 12245
Pnr no.[protected]
Coach - b4; berth no.- 40
Contact no.- [protected], [protected]
Mail id: [protected]@gmail.com