Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — I am complaining about the retiring room booking

selvsm

from Chennai, Tamil Nadu

Address:

19, RAJ RESIDENCY, Coimbatore, Tamil Nadu, 641041

Dear sir
Booking has been done today on pnr no [protected] for dormitory accomodation at bangalore (Sbc) station for the date of 22/12/2019 for 12 hours and has paid rs. 142.80 inclusive of the banking charges through the axis bank debit card and transaction number is '" inb/11046441/irctc services (Razorpay). But, the allotment advice has not been received. This is really surprising. An amount of rs 142.82 has been charged on 12/12/2019 and there has been no communiction from irctc at all. Please arrange to refund the amount and credit the same. Also ensure the proper working of the system so that i can rebook immediately... Appreciate prompt reply.
Regards,
Chokkannan selvam

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 13, 2019

Updated by selvsm Booking has been done on 12/12/2019, on PNR NO [protected] for Dormitory Accomodation at Bangalore (SBC) station for the date of 22/12/2019 for 12 hours and has paid Rs. 142.80 inclusive of the banking charges through the Axis bank debit card and transaction number is '" INB/11046441/IRCTC SERVICES( RAZORPAY). But, the Allotment advice has not been received.This is really surprising.An amount of Rs 142.82 has been charged on 12/12/2019 and there has been no communiction from IRCTC at all. Please arrange to refund the amount and credit the same . Also ENSURE THE PROPER WORKING OF THE SYSTEM SO THAT I CAN REBOOK IMMEDIATELY...Appreciate prompt reply.
Regards,
Chokkannan Selvam

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Comments

Axis Bank Customer Care

from Pune, Maharashtra

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

Axis Bank Customer Care

from Pune, Maharashtra

Hi, we are here to help! Please provide us your contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.