Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] — irctc air not replying to emails

Abhinav Dangi

Website:

air.irctc.co.in

IRCTC cancelled a flight without my knowledge or intimation. Order id: [protected].
I have already sent 5 emails. I have called them 5 times. They asked me to send an email each time I called.

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Apr 17, 2020

Updated by Abhinav Dangi The email summary is:

Team,
My tickets for 18th April were cancelled without any request from our end. Details are as follows:
AirAsia flight no: I5-1729
Location: From Jaipur To Bengaluru
Date: 18th April, 2020
Transaction ID: [protected]
Ticket PNR: Nxxxxx
If the flight is cancelled, then you should allow rescheduling/refund the amount, given that airline is providing all this.
Ref: https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB
Request you to refund complete amount.
Please contact me on this number : [protected]
Thanks & Regards
Abhinav Dangi

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On Tue, Apr 14, 2020, 8:01 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
IRCTC team,
I had called the customer care on Saturday, 11th April. They assured me that this issue shall be resolved by Saturday night. Can you provide an update. It has been 3 days since then.
I'm waiting for the complete refund. Please do the needful as soon as possible.

Abhinav Dangi

On Mon, Apr 13, 2020, 1:41 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
+Naman Jain

On Thu, Apr 9, 2020, 1:49 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
Team,
I tried calling you twice. Let me share the incidents for both:
1. First time, I waited for around 20 mins. After that, you kept me on hold for some time and dropped the call.
2. Second time, I waited for around 25 mins. After you picked it, the customer care representative said the following:
"Can you hear me (3)" in the minimum possible time and dropped the call.
This kind of practice is unacceptable. I'm going to complain this.

Abhinav Dangi

On Thu, Apr 9, 2020 at 12:56 PM Abhinav Dangi <dangi.[protected]@gmail.com> wrote:
Team,
My tickets for 18th April were cancelled without any request from our end. Details are as follows:
AirAsia flight no: I5-1729
Location: From Jaipur To Bengaluru
Date: 18th April, 2020
Transaction ID: [protected]
Ticket PNR: NXxxxxx
If the flight is cancelled, then you should allow rescheduling/refund the amount, given that airline is providing all this.
Ref: https://support.airasia.com/s/article/Covid-19-Refund-Request-Guide?language=en_GB
Request you to refund complete amount.
Thanks & Regards
Abhinav Dangi