Indian Railway Catering & Tourism Corporation [IRCTC] — Non-refund of ticket booked and cancelled through irctc mobile app

Website:

www.irctc.co.in

It is intimated that I Sandipan Chattopadhyay booked a ticket through IRCTC Mobile App on 10 Mar 17 as per the following details:-

Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12259 / NDLS DURONTO
2. However the same ticket was cancelled through IRCTC app on 11 Mar 17. I got a confirmation mail from IRCTC saying that the refund has been done on 13 Mar 17 and the refunded amount is Rs 6195/-. The ticket was booked with axis bank debit card linked to my salary account xxxxx79012. However, the refunded amount not yet credited to my account till date and for the same I am enclosing a bank statement in PDF forrmat for ready reference. I have contacted IRCTC customer care several times but they never gave me a fruitful reply. The details call may be monitored as all the calls were made from my registered mobile number [protected]. I also sent several e-mail to IRCTC but the only replied with the details as entioned below:-

[protected]@irctc.co.in Mon, Mar 20, 2017 at 3:01 PM
To: [protected]@gmail.com
3. 3. I have contacted my bank but they also could not able to trace out the issue. All the call made to irctc were sweetly disconnected saying that call is being transferred to seniors. Now my question is that what kind of service is being provided by IRCTC being a Govt of India Enterprises ? It is not the sole responsibility of IRCTC to refund the amount to his regular customer when a cancellation has been done ? In resent time, when India is on a path of truly digitization, and accepting E-banking, then why a normal refund procedure takes so long time so that it lapses all the date & time specified by the company (IRCTC) itself.

4. I would like to take the issue at the highest level if not solved at the earliest.

Thanking you,

Sandipan Chatopadhyay
[protected]