Indian Railway Catering & Tourism Corporation [IRCTC] — Amount not refunded by irctc

Address:	New Delhi, Delhi
Website:	www.irctc.co.in

Sir,
I was booking one tatkal ticket on 23/12/2016 for the journey from chennai to delhi, due to technical reason ticket was not booked but amount of Rs.[protected]/- as fare charges + 12/- as bank charges) had been deducted from my saving account on the same date. Till now i have contacting so many times to IRCTC Customer executives by mails or on call but they are not resolving my problem and always says that it will take 48 hours to refund the amount into your bank account and they also demanded my bank statement from 23/12/2016 to 10/01/2017 and same i shared my bank statement to them on 12/01/2017 ( from 21/12/2016 to 10/01/2017 which was issued by bank on 12/01/2017). Almost one month has been left but they are returning the said amount into my bank account.
I am sharing with you some information for necessary action
IRCTC Ticket ID:- [IRCTC #4850890] & [IRCTC #4934502]
Transaction ID:- [protected]
email ID :- [protected]@gmail.com
Sir please help me out

Thanking You

Hem Chander
[protected]
[protected]@gmail.com