Indian Railway Catering & Tourism Corporation [IRCTC] — Payment not recieved, money did'nt get refunded

On December 20, 2025, while traveling on the TEN DR EXPRESS (Train 11022), I booked a Cheese Volcano Pizza that cost ₹679. I initially paid online AT 7:34pm, but the payment was not updated in the Dominos system. I then paid the delivery person the same amount of ₹679 at approximately 8:35 PM, as I was told I would receive a refund for the first payment within 24 hours.

The refund has still not been processed. its been 4 days already and i didnt get any respone even after emailing them. they said u will get in 24 working hours but i didn't get