Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
7888
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
992
down
482

Phone:
Phone:
up
293
down
191

Mobile:
Mobile:
up
292
down
152

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7888
Pending
0
Resolved
222
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1910)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — no refund for failed transaction

 abhiday on May 28, 2019
I paid for a reservation via google pay to irctc an amount of rs.2490 on march 9, 2019 with transaction number [protected]. The transaction failed but money was taken from my account. When i contacted irctc, they responded:

"please note that txn is a settlement-failed transaction for which no amount was debited towards irctc. That is we did not receive any payment authorization from your bankers to book the ticket. If at all the amount was debited and refund (Credit) is not reflecting in your account, kindly send us the complete bank statements (Fromdate of booking to till date)...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — chips-biscuit seller selling at higher price

 Prajjwal Chaurasia on May 27, 2019
I am travelling in pnbe - indore express and it is 2nd complaint on same travelling day. I bought 1l water bottle worth mrp 15 for ₹20 and a bicano chips (Cream n onion) for ₹ 20 original mrp ₹15 from irctc official seller. When i asked seller why is he selling at higher price, he simply said. If u want this at this price, have it or dont buy it. This shows how permissions of railways dept. Is being misused. It's very regretful that our honestly earned money is being misused by govt. Employee and we have to pay it due to obligation....
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [Irctc] — kent ro vending machine no. 6 on pf no. 4

 Prajjwal Chaurasia on May 27, 2019
Sir, the man on vending machine charged me ₹10 for 1.5l water in my container. When i asked him for change, he misbehaved with me as well. Then i called rpf officer on rly. Station. The officer scolded him and his manager. On the officer's pressure, he returned me ₹2. Though i got my refund, but this attitude towards consumer cant be considered good. Please take care to it....
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [Irctc] — booked history of irctc hotel is not showing

 rksaurabh3 on May 26, 2019
Dear sir/madam,
I have booked retiring room and hotel 1 month back from irctc tourism site.
I got a confirmation email from irctc that my tbooking is confirmed but we have to take printout of voucher.
For retiring room now if i go to booked history, it is not showing. There is some pnr number but it does not have any details in that pnr.
For irctc hotel, nothign is getting displayed....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no refund from irctc of failed transaction

 [email protected] on May 24, 2019
No refund from irctc of failed tranction
I had booked three ticket on 16 may 2019. The money deducted but ticket not booked, then i contacted irctc they were saying that it will be credited automatically in 3-4 working days. But i have not received any refund.

Tranction details are:

Transaction id : [protected]
Transaction id : [protected]
Booking date: 16may 2019
Train no. /name: vskp ndls apexp (22415)
Gwl - ndls
Tranction amount: 1816. 47
Hope so this all information is enough to get my refund as early as possible.
Complaint comments  Read comments [3]Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — non refund of cancelled ticket

 priyesha9 on May 23, 2019
My parents have booked tickets from dr. Ambedkar nagar to katra on 8th april, 2019 from the railway counter of dr. Ambedkar nagar (Mhow). But the lady booking the ticket was very new and she booked the tickets for wrong date. So she cancelled the ticket and said we would get the refund and we booked another tickets of correct date.

Transaction done was from bank of india account. We have received partial refund but some amount of rs. 3, 798 is still left. Transaction number of bank for this debited amount is medr/wr - mhow /44611/

We have given written complain to...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund amount is not credited to my account for waiting list cancellation tickets

 divyanshu shrivastava on May 22, 2019
Transaction id: [protected]
Pnr number: [protected] train no: 14623
Train name: patalkot exp from station: chhindwara jn (Cwa) to station: delhi s rohilla (Dee)
Date of journey: 16-may-2019 class: 3a
Reason for cancellation: waiting list not confirmed.
Date of booking: 15-may-2019 total ticket fare: rs 3380.98
Refund amount: 3250.0
Refund status: refunded
Bank name: visa/master card (Powered by icici bank)
Refund amount: 3250.0

The portal says amount is refunded but i still did not get money in my account...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — transaction failed, money debited from my federal bank account, but ticket not booked and not yet refunded

 Deepak Sivasankaran S on May 22, 2019
I tried to book 7 tickets from irctc, but was unsuccessfull. Money got debited from my federal bank account, but not yet refunded. Kindly help me to get the refund from irctc. Below are the details

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date:...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — transaction pending from bank end

 shikha_066 on May 21, 2019
I have booked my ticket in runicha express (14660) today that is 21st may 2019.
It is showing transaction pending from bank end. Money is deducted from my bank account.
Irctc member id: shikha_066
Transaction id:[protected]
Quota: ladies
Class: sl
Ticket charge: 841.96
Bank name: state bank of india
Please look into it urgently. I cannot further book my ticket because of it...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — refund not came

 Mamta123jain on May 20, 2019
I was booking a ticket through credit card and after some time message came amount spent... And ticket not came. It told refund will be directed to ur account in some days. After some days when i enquired, it told refund directed to ur account but it didn't came. I contacted to my bank also but bo support.

Please help me, i lost my ₹1500 in that booking

Please help...
Complaint comments  Read comments [2]Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — changing wrong email id

 [email protected] on May 20, 2019
Name-prakash nidagundi irctc used id prakash_[protected] mobile no [protected] i have mistaken in my irctc registration by entering wrong email id wrong id i have entered is [email protected] my original corrected id is [email protected] kindly apologise for entering wrong email id and support me to change the correct id for change by yoursel...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — change in email

 Shruti Shubham Agrawal on May 18, 2019
Name - praveen kumar irctc user id - praveen123 i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [email protected] my original correct id is praveenshastri1994kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself... Please it's a request.........
Complaint comments  Read comments [2]Complaint category Business & Finances

Indian Railway Catering & Tourism Corporation [Irctc] — due to cleanliness and water not available in bathroom and basins.

 aman boeing on May 18, 2019
Due to cleanliness and water not available in bathroom and basin

Issue started from kota while i waiting for cleaning for not yet
And suffering from dirtness and previously train also samething but not taken any issue about this. I say to irctc please take action about sweeper and main issuer whose solved correctly and definetly solved this lastly...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received for tdr filed

 Ananya Mehrotra on May 17, 2019
I filed tdr on 24 april 2019 with pnr no. [protected] nauchandi exp. From bareilly to prayag due to train not touching the boarding station i did not board the train. Unfortunately the tdr status is showing cr registered. I also filed another tdr with pnr no.[protected] from nauchandi exp from prayag to bareilly on 25 april 2019 which was approved. I could not received any of my refund till date kindly resolve the matter, inform me. Accordingly.
Thanx
Anupma mehrotra.
[email protected]
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — failed transaction during payment

 Gov12jha123 on May 17, 2019
Sir, today i was trying to book tatkal in pawan express by irctc app but during transaction it was failed due to slow data connection.
I requesting you to plz solve this issue as soon as possible.
Transaction id:-[protected]
Transaction amount:-890 rs.
Quota :- tatkal
Email id :[email protected]
Ticket id:-3936424
I always thankful to you....
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — website being insanely slow

 BasuBoss on May 17, 2019
Slowness observed in tatkal booking:
1. Loading the captcha
2. Logging in
3. Displaying the saved passengers list
4. Nationality drop down is not displayed
If these are not addressed at all, then no use of tatkal booking
The website is just pathetic.

Suggested solution:
I would suggest to have the website statewise so that load of the customer requests are evenly distributed.

If the load balancing is already done, they have to increase the number of servers....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr rejected

 dsk_82 on May 17, 2019
Pnr number : [protected]transaction id : [protected]
Train name : ltt vskp exptrain no.: 18520
Lingampalli (Lpi) akividu (Akvd) tdr filing date : 12-may-2019 07:28:07 hrs

I have booked the ticket in tatkal for the above train. Schedule departure from lingampalli is 20.05 hrs on 11.05.2019. But the train came came to lingampalli at 4:30am on 12.05.2019 and i did not travelled in the train for which i have filled tdr on 12.05.2019 at 07.28.07 hrs.

Now i got email that my tdr has been rejected.

Please arrange my refund...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — cheating by water vending machine vendor

 Sasmita R on May 15, 2019
Dear sir, at abu road rly station, water vending machine vendor is cheating customers by supplying ro water at the rate of rs 25/5 ltrs and rs 10/2 ltrs etc whereas the rate displayed there is contradictory to the actual supplied rate. On enquiry the concerned vendor argueeing shamelessly and damcarely. The curruption i physically faced today but he may be continuing from long. Please look into it for eradication of such currrupt practices. Thanks. Hoping for due action....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no ac chair car coach in train number 22685

 naru_25 on May 15, 2019
I booked a ticket from tumakuru to davangere, for yesvantapur-chandigarh samparkakranti express, and when i opened the irctc app it showed me the availablity of tickets as 63 for chair car so i booked, but later when i tried to check coach position i found that there is no chair car at all, but i got a confirmed ticket from irctc, with pnr, i had a hope that as irctc has shown chair car in their website so it might be there while boarding, even when i contacted irctc about this they said that there will be a chair car, but unfortunately there wasn't any, and they deducted an amount of ₹445 from...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not able to book tickets via tatkal

 gayathri menath on May 15, 2019
I am trying to book tickets via tatkal. When i reach the passenger details page, most of the time i am getting either captcha error or security question failed error, even though i gave right information. Today when i tried to book, i encounter another error, i am not able to see any captcha and getting error while trying to continue. As i was in a hurry to book tickets, i took a quick snap and attaching the picture below. Please take necessary actions. The old website was good as i can at least book tickets....
Complaint comments  Read comments [1]Complaint category Railways

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