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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Mar 19, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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513
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+91 44 2530 0000
305
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+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
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108
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+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 4

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S
surendra singh jadon
from Imphal, Manipur
Sep 30, 2023
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Regarding tran cancelled and Restore

Dear sir,
I have received tran cancelled massege train no 12156, and after two days received restored massege.
When I filled TDR before 4 hour, he gave error message "TDR file 30 minutes before departure", and than I filled TDR, 30 minut before than he shown error msg " TDR file before 4 hours.
I also many times complaint e-tickets & care mail id in IRCTC but he not provide any solution/ refund
My PNR no is [protected].br...
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P
Pradyuman Singh
Sep 27, 2023
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TDR Request Repudiated Through EDR/ECRS

Dear IRCTC Customer Support,

I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding the recent ticket refund request I filed for PNR Number [protected]. Despite the train being delayed by a substantial five hours, my Ticket Deposit Receipt (TDR) was unjustly rejected.

I filed the TDR with a legitimate reason, "Train Late More Than Three Hours, " along with...
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pratik Lalwani
from Gondia, Maharashtra
Sep 27, 2023
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Paying For Rajdhani that gets late and Paying for 1st class but late to board.

So this is Rajdhani Express
Reaches the Delhi Station 2.45 minutes late from the time given.

Tdr files goes rejected.

Whole live of traveling Seems so vague in this.
If Luxury has a price and saving time and reaching to hostel and college has a price. we have paid.
But wat if the train is delayed.
The first ac ticket for 4 hours journey will go waste.

As the train was...
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R
ravivyas017
from Ahmedabad, Gujarat
Sep 25, 2023
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TDR : False updated by railway officers regarding rail status

I have filled TDR with PNR number "[protected]" against train is late by 3 hour and passenger did not travel but TDR is rejected, as I received message from rail that "train is running late by 09:09 hr. from the last destination" and station manager was also confirm that train are running late but why my TDR has been rejected and to whom should I concern regarding my refund, and proof should I present regarding my refund, and who is responsible...
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1
1234m
from Burhanpur, Madhya Pradesh
Sep 24, 2023
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Excess fair

I was traveling in train no 01026 from Bhusaval to Dadar on date 22/09/23 and train is late by almost 7 hours and train is cancel from thane to Dadar
and I have to travel by local train form thane to Dadar and TTE file penalty again us. train no 01026 is special fare train which ticket is almost 30% more...
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K
Kululu
from Nagda, Madhya Pradesh
Sep 20, 2023
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No refund for TDR filing for Train No. 09628 on 15.09.2023

Ticket booked for 2 passengers on Train No. 09628 with following details -

Train No. 09628 (SUR ALL SF SPL)
Journey Date : 15. 09.2023
Passengers : Rajat Kar & Pratap Raj Kumar
Boarding time : 7.50 AM
Boarding Station : Nagda JN
Destination : Kota JN

Train was delayed by 7.30 hrs on the said date and TDR filed at 06.42AM for refund claim.
TDR status shows : CR REPUDIATEbr...
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D
Daniel2406
from Bengaluru, Karnataka
Sep 19, 2023
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TDR Repudiation for PNR 4450673818, Date of Journey 05-Aug-2023

Dear Sir/Madam,

I am writing to complain about the repudiation of my TDR for PNR [protected], dated 05-Aug-2023.

I had booked a ticket in ixigo app from SMVB to PER on 05-Aug-2023, but the train got late from more than 3 hours. I had filed the TDR on the same day at 09:19 hrs. However, the status of my TDR is showing as "Case Repudiate" with the reason "NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY...
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S
sharuk1795
from Bengaluru, Karnataka
Sep 18, 2023
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TDR filed for train delay of 7:35hrs fromm departure station

Dear Sir/Madam,

My PNR: [protected] for train journey was planned on 8th September 2023 23:25PM from SMVT Bengaluru to MAS Chennai.

But unfortunately I received a message from irctc stating my train is delayed and scheduled to departure by 09.09.2023 07:00AM from SMVT Bengaluru.

So, I initiated a TDR filing on 8th September 20:07:47 PM stating the exact reason of "Train late more then three hour...
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S
Sukhjida
Sep 16, 2023
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Regarding deny of refund

Booked 3AC in Avadh assam 15909 for 11th sept to travel to Bathinda junction from New Delhi.The actual departure of train was 4:25 pm but it was late by more than 3 hrs due which i filed TDR before the actual departure of train mentioning the reason train was late by more than 3 hrs and passengers didnot travel.But the current status of TDR says CR Repudiate .As i followed all rules to file tdr kindly initiate my refund process as soon as...
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D
dharunya2000
Sep 16, 2023
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Could not login using my account

Website:Irctc

I booked a train ticket on 15th sept for the 16th night train using my account and now today on the 16th i cant access my ticket or account as it keeps showing invalid username and password. I tried changing the password twice through otp sent to my email and phone number. It still show invalid username and password thou the email sent with opt has mentioned my username : dharunya20...
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L
Lily Sarkar
Sep 13, 2023
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Retiring room not booked after deduction of money

Sir I booked retiring room on10/1/2024 to 11/1/2024 on Howrah.My money is deducted from my account but room is not booked..Plz refund my money......
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J
jainilll
Sep 13, 2023
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Refund from cancellation of ticket

I cancelled my train ticket 48 hours and more before the departure but i have not been provided with refunded....
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श्री नारायण त्रिपाठी
Sep 13, 2023
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No refund for 3hrs late train, TDR filed, STATUS: CR REPUDIATE

Dear sir,
Subject- STATUS: CR REPUDIATE (TDR filled, Rejected/No refund received)
My train 22404 was scheduled for 31 jul 2023, dep. 04:38 from VGLB to BPL, NDLS PDY SF EXP (22404), PNR: [protected]. About 04:16 am, I came to know through IRCTC text message (Train late by 03:16 hrs) and through online mediums also that train was running late more than 3 hrs. So I decided to not to opt this train journey as I may got so late...
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श्री नारायण त्रिपाठी
Sep 13, 2023
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No refund for 3hrs late train, tdr filed, status: cr repudiate

Dear sir,
Subject - status: cr repudiate (Tdr filled, rejected/no refund received)
My train 22404 was scheduled for 31 jul 2023, dep. 04:38 from vglb to bpl, ndls pdy sf exp (22404), pnr: [protected]. About 04:16 am, i came to know through irctc text message (Train late by 03:16 hrs) and through online mediums also that train was running late more than 3 hrs. So i decided to not to opt this train journey as i may got so late...
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_priyanshu.kumar_
from Bettiah, Bihar
Sep 12, 2023
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I'm requesting for new train

Namaskar, Jai Hind

I'm Priyanshu Kumar student at Central university of jharkhand.I'm from Bettiah, West Champaran, Bihar.
I would like to request to indian railways to start a train connecting bettiah(bth) to ranchi junction(rnc).Because the only train which we can take to reach ranchi is MAURYA EXPRESS(15028) from Muzaffarpur junction(mfp) @ 14:10 hour, and to take this train we have to take SAPTKRANTI SF EXPRESS (12558)...
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Dear Sir/Madam, I had booked a ticket from Katpadi Junction KPD to KSR Bengaluru Railway station journey date 07th Sept 2023, but the train got late from more than 12 hours. I had filed the TDR on the same day at07- September 2023 at 15:47 HRS. The status of TDR showing CR Repudiate. I was waiting for the train but the train got late so much so I have filled the TDR little late. Please help me on this asap. As per rule total amount of ticket...
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I booked a ticket through IRCTC Rail Connect Mobile APP On 12/09/2023.Booking From Shoranur to Coimbatore Jn dated 22/09/2023 got cancelled but Ticket Charge Deducted from My Google Pay Account. I need my money back because booking got cancelled by IRCTC.

Booking Date:12/09/2023
From: Shoranur To: Coimbatore Jn
Journey Date: 22/09/2023
Transaction ID [protected]
Booking Status : Faile/Not Bookedbr...
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My pnr number is [protected].

Train was clearly 5 hrs delayed and i could not travel but irctc is failing to refund the amount and tdr shows cr repudiated.
This is pathetic on part of irctc.

Need help to escalate this issue....
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M
Manik6284
Sep 5, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Complaint Regarding Train Late by more than 3 hours & Ticket Still Waiting List but No Refund Issued

I Anjana Booked a seat on JAT express AC 3 Tier worth ₹528.60 Via IRCTC Online for 26 August 2023, Train was supposed to to depart from Pathankot at 11:05 AM but Train itself was late my more than 3hrs & I could not travel because of it being too late.

The Train was Booked via IRCTC registered Account [protected]@gmail.com

(1) Train was late by more than 3hrs
(2) Our Ticket was in Waiting List till...
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A
aNshRikaPp
Sep 3, 2023
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Retiring room at GAYA STATION

Website:IRCTC

I booked a retiring room at GAYA station, the money was deducted but it shows not booked in the booking status. I contacted every number possible, but nothing happened. They told me to book again, but when I enter the details it says, booking already exists....
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