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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Jun 8, 2026

Complaints 10885

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1838

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9047

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 4

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I have booked 3 ticket from Make my trip from Amritsar to Howrah, Kolkata in Amritsar Mail .I got the Pnr as [protected].But while checking it is showing flushed or pnr not yet generated My date of journey is 4 th of March 2023...

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Address: Kurla east quresh nagar 400024

Transaction Reversed!On HDFC Bank DEBIT/ATM Card xx5738 Amt: Rs.2760 By IRCTC11779 On[protected]:15:44:01
Sms received
The above amount not reverse and credit in my accout
Pl. credit in my account...

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I am travelling in VandeBharat Express on 04-Feb-2023 vide PNR No. [protected].
At the time of Breakfast, I asked Waiter Mr. Musthafa to give me one Extra Bread. But he said that it can't be given. He can't provide any Extra Bread. And if I need, I have to Pay Cash of one Breakfast Charge of Rs.205/-
Is it OK for IRCTC/Railway for one extra bread, I have to pay Rs. 205/-?...

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I have taken customised tour package for Andaman Tour for 5 nights 6 days from 16.5.2022 to 21.05.2022, I have requested to concerned office to issue the LIC certificate for claiming road transport bill and cruise bill from my departmet. But LTC certificate is still awaited. Also send email to concerned office on 28.11.2022, but the matter is not moved.

(Mangesh d. bhosle) mob. [protected]...

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Address: Kharela,mahoba,uttar pradesh-210425

Dear Sir,

I booked ticket for my family but by mistake I forgot to change the gender of my Sister (Rubi Shriwash) I mentioned gender 'Male' in place of 'Female'.

My PNR No : [protected] passenger 2

Now, I want to know the procedure of changing the gender asap.

Kindly inform me if it is possible or not and if possible then how.

Harendra Kumar
Mob : [protected]br...

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Address: Kharela, Mahoba, Uttar Pradesh-210425

Dear Sir,

I booked ticket for my family but by mistake I forgot to change the gender of my sister i mentioned gender 'Male' in place of 'Female'.

My PNR No : [protected] Passenger no 2

Now, I want to know the procedure of changing the gender asap.

Kindly inform me if it is possible or not and if possible then how.

Harendra Kumar
Mob : [protected]
Email...

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I am able to log-in into the IRCTC website but the website is not sending e-mail verification code to my mail id. . I tried many times by clicking on resend OTP but now it says that i have exceeded today's OTP limit. Kindly check and resolve as soon as possible, as I have to make an online booking....

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28 other people found this review helpful

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I was deposited 420 rupees in my IRCTC e wallet account and amount was also be deducted from the bank account but it was not shown jn my e wallet statement...

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Address: KENDRIYA VIDYALAYA STAFF QTR NO. III/1, HAPPY VALLEY

I HAVE CORRESPONDED SEVERAL TIMES FOR MY REFUND AGAINST PNR NO [protected].

I HAVE FILED TDR ON 17.06.22 AND ITS REFERENCE NUMBER [protected]
WAS PROVIDED . But sir it has been repudiated stating the
reason train was not late more than 3 hours.

I would like to clarify that boarding station was Buxar (NOT THE RANI
KAMLAPATI) on 17 th june and the train came at 5.42 pm instead of
8.18...

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Hi, I have been using this number from last 17+ years and have been using same number for all IRCTC bookings. Since covid started we have not been travelling much and have not used any IRCTC service in last 2-3 years.
Now when i am trying to use my account associated with same number it is not allowing me to book tickets after successful login, it is showing message that - "Provided Mobile Number is already associated with another...

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Address: Uttarayanpally, Gorkhara Uttarpara, Sonarpur, Kolkata-700150

Sir,
I have booked a ticket in train no12867 bearing PNR no [protected] boarding form HWH (Howrah) to PDY (Puducherry) 0n 23.03.2022. But I was forced to cancel the ticket for personal reasons dated on 06 April, 2022.
I had received a text message through TX-CFMTKT on 06 April, 2022 at 05.25 PM That "Yay! You get full IRCTC fare of Rs 765 since you opted for free cancellation PNR [protected] Cancelled. Amt 765 will be refunded...

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All this while it was working fine, but one day, I tried to login to my account on phone app. I used the correct password, but it asks me to verify mobile no. and email id. Mobile no. Got verified but OTP never arrived on email. I tried this multiple times on phone and pc. Nothing is working. Please resolve this issue soon....

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Address: Lingampally, Hyderabad - 500019

Website: Through UTS app

Yesterday in UTS app i recharged my rwallet with Rs. 100 by Paytm but rwallet is showing recharge initiated status. Means money deducted from my SBI account but not received by rwallet.

Please help to get refund....

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Rs.3000/- was deposited in IRCTC E-wallet vide Order ID [protected] & UPI Ref No.[protected].
This particular transaction is showing 'Failed' in IRCTC statement. Copies attached. Please advice about the procedure....

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Sir/Mam
Today i did a topup of ₹100 into my irctc e-wallet by using UPI payment option, the transaction was successful from bank side and money deducted as normal but not credited in irctc e-wallet and also not showing in my irctc e-wallet transaction history. So i did again a ₹100 topup and this time it was successfully occurred and showing in the wallet status also.so please help me get out of it as quick as you can, i will attach...

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Refund of my canceled counter ticket.

I booked a ticket at GWL (Gwalior) station counter for a journey between ETW(Etawah) to DNR(Danapur) {attached image of the ticket can be referred for full details}

My booked ticket was in waiting and I didn't get any confirmed seat even after chart preparation. Hence, I canceled the ticket through the IRCTC website (proof attached).

Then, I went to GWL railway...

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Address: bangalore

While booking ticket via IRCTC, i had selected online payment via PAYTMIRCTCECATERING.
amount has been deducted from my account but ticket not booked.

so i expect money to be returned back to my account.

details are below:

[protected]/PAYTMIRCTCECATERING [protected] 14/09/21 964.50...

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I have booked my ticket through IRCTC Website and made a payment through Gpay. Amount has been deducted from my bank account but not received by IRCTC. Hence I am unable to get my ticket confirmation.
Kindly look into this matter....

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I've cancelled the flights tickets on 19th December 2020 from Chennai - Delhi which was booked through IRCTC. As per their policy, they should refund the cancelled ticket cost within 7 to 10 working days but now its almost 2 months passed, there is no proper update from them.
They keep on respond with the same mail template. I've attached the Cancellation proof so please review and help me to sort out this issue asap. Thank you....

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Website: IRCTC.co.in

My user name vvj1961 using last 8 years. Irctc has disabled it from 9.5.2020 without giving any warning. When asked about this via email irctc stating misc. Reason for diabling user id. I have balance of rs.3000 in my irctc wallet. I[censored]ser deactivated, my balance of irctc wallet should be transferred to my account....

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