Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8576
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1001
down
493

Phone:
Phone:
up
299
down
192

Mobile:
Mobile:
up
294
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8576
Pending
0
Resolved
233
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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 Srinibas pati on Apr 10, 2020
I booked a railway ticket from irctc.on 10 mar 2020 I cancelled that ticket which pnr no - [protected].
Irctc not send me refund amount from 10 mar 2020.
When I call him they ask for mail him.when I mail him he give reply my refund is in process.they are not send my refund amount after 1 month.
Please check this sir and send me refund amount.

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    Indian Railway Catering & Tourism Corporation [IRCTC] — cancelled ticket refund not credited in account

     ramendra87 on Apr 6, 2020
    Hi,
    I have cancelled my 3 tickets but amount not credited in my account. Its showing sent to bank from 13 days.
    Complaint comments  Read comments [1]Complaint category Railways

    Indian Railway Catering & Tourism Corporation [IRCTC] — payment not received [Resolved]

     Pretty M on Apr 5, 2020
    I booked tickets in january for "to and fro" journey on 12th april and 14th april 2020 respectively. Due to the outbreak of...
    Complaint comments  Read comments Complaint category Railways

    Indian Railway Catering & Tourism Corporation [IRCTC] — refund not received against pnr - 8630871390

     Dinesh_Singh_Kakan on Apr 5, 2020
    I had booked a ticket for my wife from ltt to bsb dated 31/03/2020 bearing pnr no :- [protected] but due to covid19 & total...
    Complaint comments  Read comments [1]Complaint category Railways

     Rilu sahu on Apr 4, 2020
    Amount refund

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       Kumar Porkodi on Apr 4, 2020
      IRCTC verification code not received

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        Complaint comments  RespondComplaint category Railways

         samir ghui on Apr 3, 2020
        Hi, I booked a ticket using Irctc website on Apr3 2020. I can see that money has been debited from my bank account but the booking seems to be pending with status "Pending from bank end".

        Booking transaction ID : [protected]

        Could you please help

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          Indian Railway Catering & Tourism Corporation [IRCTC] — no refund received of cancelled ticket pnr 2306503928

           Anita Munda on Apr 2, 2020
          Dear sir,
          I wish to bring it to your kind notice that, with reference to the non-receipt of refund against pnr number...
          Complaint comments  Read comments [4]Complaint category Railways

          Indian Railway Catering & Tourism Corporation [IRCTC] — convenience fee not refunded for cancelled train - covid 19

           Eraianban on Mar 31, 2020
          Pnr numbers below has got cancelled due to train cancellation due to covid.
          Pnr numbers:
          [protected]
          [protected]...
          Complaint comments  Read comments [1]Complaint category Railways

          Indian Railway Catering & Tourism Corporation [IRCTC] — pending from bank end, transaction failed money not returned

           Avijit Yadav on Mar 30, 2020
          I booked ticked on march 13, train number 20801, magadh express, but unfortunately it failed but amount is deducted from bank,...
          Complaint comments  Read comments [1]Complaint category Railways

          Indian Railway Catering & Tourism Corporation [IRCTC] — refunded money not credited in account

           vksvikash09 on Mar 30, 2020
          With reference to the above subject line I would like to inform you that I have cancelled the ticket PNR no- [protected] from...
          Complaint comments  Read comments Complaint category Railways

          Indian Railway Catering & Tourism Corporation [IRCTC] — refund money of air ticket not received

           skpamddae on Mar 30, 2020
          I purchased indigo air ticket through my irctc account on 21.03.2020, but subsequently canceled the same on 22.03.2020 due...
          Complaint comments  Read comments Complaint category Airlines

          Indian Railway Catering & Tourism Corporation [IRCTC] — for refund

           Mohd Arman SRK on Mar 30, 2020
          I have booked rail ticket from irctc but my ticket is not booked my transaction is failed and also my amount deduct but my...
          Complaint comments  Read comments Complaint category Railways

          Indian Railway Catering & Tourism Corporation [IRCTC] — irctc not refunding/acknowledging for participating in "janta curfew" on 22 mar 2020

           kisortiwari on Mar 28, 2020
          Dear sir/madam,
          As per captioned, i had a train on 21/03/20 with confirm ticket (Pnr [protected]).
          But as per...
          Complaint comments  Read comments Complaint category Railways

           SONI CONSULTANTS on Mar 27, 2020
          I have cancelled my Train Ticket due to Covid Disease which is spread across India and World, but still Ticket Cancellation charges of Rs. 380/- is deducted, kindly clarify.

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            Indian Railway Catering & Tourism Corporation [IRCTC] — ticket refund not received even after 90 days

             vikaskerudi on Mar 25, 2020
            I have not received refund even after 90 days of filing TDR for the reason train got delated more than 3 hours.pnr [protected]...
            Complaint comments  Read comments [1]Complaint category Railways

            Indian Railway Catering & Tourism Corporation [IRCTC] — money deducted from account but ticket not booked

             Amar5936 on Mar 23, 2020
            Hello,
            I am here to complain about the rendering services of irctc app, as I had booked a ticket on 16th March and...
            Complaint comments  Read comments Complaint category Railways

            Indian Railway Catering & Tourism Corporation [IRCTC] — irctc tdr status showing cr repudiate

             soni2700 on Mar 23, 2020
            Dear sir/madam,
            I had booked a ticket from agra cantt to rajpura journey date 15 mar 2020, but the train got late...
            Complaint comments  Read comments Complaint category Railways

            Indian Railway Catering & Tourism Corporation [IRCTC] — insufficient refunds

             Jagadeesh bonala on Mar 21, 2020
            Hi,

            I have cancelled a ticket with pnr number :[protected]
            I checked the current status
            Which...
            Complaint comments  Read comments [1]Complaint category Government Organizations

            Indian Railway Catering & Tourism Corporation [IRCTC] — irctc shows the amount is refunded but it is not credited to my account

             Eliya on Mar 21, 2020
            Pnr number - [protected]
            Transaction id - [protected]
            Cancellation/refund id - [protected]
            Transaction...
            Complaint comments  Read comments [2]Complaint category Banks

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