Indian Railway Catering & Tourism Corporation [IRCTC] — refund not received for failed transaction done on 5th sept 2019

Address:Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001., New Delhi, Delhi, 110001

Hi team,

Good afternoon. I had tried to book a railway ticket on 5th sept 2019 and the transaction has failed but money has been debited from my account twice but i have still not received my refund.

I have provided all the update to irctc on phone and email but no response yet. The ticket number raised for this problem is — 5041976 but no email response has been received.

When i call the call center they keep the phone on hold saying that it is being transferred to senior desk but the call is disconnected. This was done 5 times
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Oct 02, 2019
Updated by hdvora
Customer Support is not responding since a month.
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