[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — Refunds not received

Address:

500010

Hello IRCTC,

Seriously pathetic and goof service by IRCTC and no revert on emails and even customer care too. on 17th jan 2017 i have had booked ticket from tirupathi to secundeabad, however money[810.50] has been debited but still not received.

Transaction ID: [protected] Train No./Name: 12769/SEVEN HILLS EXP Date of Booking: 17-Jan-2017
Date of Journey: 27-Jan-2017 Date Of Boarding: 27-Jan-2017 Date of Arrival: 28-Jan-2017
From: TIRUPATI (TPTY) To: SECUNDERABAD JN (SC) Boarding At: TIRUPATI (TPTY)
Resv Upto: SECUNDERABAD JN (SC) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Payment Status: Payment Settled Bank Name: Credit & Debit cards / Net Banking / Wallet (Powered by Paytm) Reservation Status: Not Booked
Transaction Amount:810.0 No. of Adults: 2 No. of Children: 0
Ticket Type:E-ticket

FOLKS, please share me escalation matrix from irctc team and how to escalate.

BR,
sunilkumar K
[protected]@gmail.com