Indian Railway Catering & Tourism Corporation [IRCTC] — Repudiation of my filed tdr and refund back complaint

Address:

[email protected]

Passenger name 1. rajdeep singh 2.ravneet kaur pnr no.[protected] journey date 07/12/20 journey from ludhiana jn. To jhansi jn. Reason train was diverted/ cancelled from amritsar jn.to new delhi
I got message from indian railways that your train is cancelled and will not touch your boarding station #ludhiana jn.
My berth was b4 29 and b4 30
So I filed tdr with reason that #train diverted and not touching the boarding station#
After that 1 day I got an Gmail from railways that your tdr filed was repudiated
My tdr filing reason was correct and was based on the message I got from indian railways and I also confirmed it by checking the running status of train no. 02026 amritsar nagpur covid special and saw that train ran from new Delhi for nagpur jn.
I don't know why railways had repudiated my filed tdr and I also not got my refund back
I request u to keep this matter seriously and work on it fast and give back my refund back
I also Gmail a complain at [protected]@irctc.co.in for repudiation of my filed tdr but there is no response so iam complaining about this matter once again so fast my mob no [protected] name rajdeep singh
Thank you