Indian Railway Catering & Tourism Corporation [IRCTC] — Service charge of 11.50 was not refunded.

Mar 12, 2017

Updated by Srikant Singh Kushwaha Indian Railway Catering & Tourism Corporation [IRCTC] — Service charge of 11.50 was not refunded.

1 Review
Sr Srikant Singh Kushwaha on Mar 12, 2017
Mark as Resolved

In the case of non booking of ticket in railway and Payment was deducted.it was refunded later, however the service charge amounting Rs. 11.50 which was also taken was neither refunded by bank or IRCTC. This is unjustified because without booking of ticket customer has to pay service charge.

Mar 15, 2017

Updated by Srikant Singh Kushwaha As asked by Shri Raja Ram Gope, Executive Customer Care on 13.3.2017 through mail, we are providing the following details:
user id- SRIKANTTU1
date of booking of ticket:6 Feb 2017 for journey date 28.2.2017
ticket could not be booked due to unknown reason, then refund of the money was made through reference no. 1000007361936112000002603IXGABQCZM4. However, the charges of Rs. 11.50/- on dated 8th February, 2017 was debited from my account against IRCTC commission which was not refunded further.
Further, the same situation created on 12.3.2017 and ticket could not booked however, the charges of Rs. 11.50/- on dated 14th February, 2017 was debited from my account against IRCTC commission.

In both the incidents, i am in loss because without f booking of the tickets i am having to pay the IRCTC commission of Rs. 11.50/- for failure bookings .

so once again i want to mention that the Govt. is promoting the digitization but due to such a scenario, it would be better for me and other also, to go to the railway counter and pay the cash directly to save money and to get rid of such situation.

In view of above, i request you to examine the matter thoroughly and refund the aforesaid amount as well as make the clear rule of refund so that no customer can be in loss for failure booking. it is also requested that please provide the confirmed ticket for which amount has already been deducted from the concerned account


SFER-INB IRCTCRAILWAY
TICKET BOOK
Railway Ticket Booki-
[protected]
IGAATDLAL8
TRANSFER T
515.00 18, 412.33
6 Feb 2017 6 Feb 2017 TO TRANSFER-INB IRCTCRAILWAY
TICKET BOOK
Railway Ticket Booki-
[protected]
IGAATDLQA3
TRANSFER T
515.00 17, 897.33
7 Feb 2017 7 Feb 2017 BY TRANSFER-INB Refund of
IGAATDLQA3--
[protected]
[protected]IXGA
BQCZM4
515.00 18, 412.33
8 Feb 2017 8 Feb 2017 DEBITICQ[protected]IGAATDL
QA3Commission on IRCTC-
11.50 18, 400.83
8 Feb 2017 8 Feb 2017 DEBITICQ[protected]IGAATDL
AL8Commission on IRCTC-
11.50 18, 389.33

Mar 15, 2017

Updated by Srikant Singh Kushwaha sorry some others below my updation were also submitted .please ignore the additional details and take into the consideration the aforesaid matters.

Mar 21, 2017

Updated by Srikant Singh Kushwaha As asked by Shri Raja Ram Gope, Executive Customer Care on 13.3.2017 through mail, we have already provided the following details:
user id- SRIKANTTU1
date of booking of ticket:6 Feb 2017 for journey date 28.2.2017
ticket could not be booked due to unknown reason, then refund of the money was made through reference no. 1000007361936112000002603IXGABQCZM4. However, the charges of Rs. 11.50/- on dated 8th February, 2017 was debited from my account against IRCTC commission which was not refunded further.
Further, the same situation created on 12.3.2017 and ticket could not booked however, the charges of Rs. 11.50/- on dated 14th February, 2017 was debited from my account against IRCTC commission.

In both the incidents, i am in loss because without f booking of the tickets i am having to pay the IRCTC commission of Rs. 11.50/- for failure bookings .

so once again i want to mention that the Govt. is promoting the digitization but due to such a scenario, it would be better for me and other also, to go to the railway counter and pay the cash directly to save money and to get rid of such situation.

In view of above, i once again request you to examine the matter thoroughly and refund the aforesaid amount as well as make the clear rule of refund so that no customer can be in loss for failure booking. it is also requested that please provide the confirmed ticket for which amount has already been deducted from the concerned account

Mar 27, 2017

Updated by Srikant Singh Kushwaha SIR, TILL DATE THE AMOUT WAS REFUNDED BY IRCTC. PLEASE DO THE NECESSARY ACTION

Mar 29, 2017

Updated by Srikant Singh Kushwaha SIR, TILL DATE THE AMOUNT WAS NOT REFUNDED BY IRCTC OR BANK . PLEASE DO THE NECESSARY ACTION