Indian Railway Catering & Tourism Corporation [IRCTC] — tatkal ticket booked for wrong date in irctc due to software issue

Address:	560075
Website:	IRCTC.com

Do we have anyone who understands what I am talking about. I don’t want a link explaining tatkal policies. You can go through it and understand that tatkal ticket can only be booked a day before the travel. I am booking on 18th and I am expecting the ticket issued to be for 19th, NOT 20th

Regards,
Vivek

-----Original Message-----
From: etickets
Sent: Friday, May 18, 2018 10:46 AM
To: Viswanathan, Vivek
Subject: Re: Regarding problem with the Tatkal ticket booked

Dear Customer,

*_Link for Cancellation Charges Details is given Below_*

http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf

Thanks & Regards,
Rajesh K Anand
[protected]@irctc.co.in
www.irctc.co.in

Viswanathan, Vivek wrote:



As per tatkal policies, tatkal ticket can be only done a day before.
So if I am booking a tatkal ticket today on 18^th, my travel date is
on 19^th . How come irctc books a ticket for me for 20^th . Please
investigate and refund the amount.



If you have an escalation matrix since I will have to go to consumer
court and cannot suffer for the issues in irctc system.



Regards,

Vivek



*From:* Viswanathan, Vivek
*Sent:* Friday, May 18, 2018 10:33 AM
*To:* etickets
*Subject:* RE: Regarding problem with the Tatkal ticket booked



Dear Sir,



The system has booked my tatkal ticket for a wrong date. Please go
through the facts and the email attached before sending the below
reply. I booked for 19th and got a ticket for 20th.



Regards,

Vivek



-----Original Message-----
From: etickets
Sent: Friday, May 18, 2018 10:29 AM
To: Viswanathan, Vivek
Subject: Re: Regarding problem with the Tatkal ticket booked





Dear Customer,











Kindly note that No refund will be granted on cancellation of
confirmed Tatkal ticket.





We would like to pass one information that if you face any problem in

E-tickets like cancellation & Online **TDR** Filing then you have to

send mail to [protected]@irctc.co.in
from

registered e-mail id and apart from these query **for booking related

general queries like refund, ERS, online booking etc. **please send
mail

to [protected]@irctc.co.in .

We hope from the next time you will follow the same.













Thanks & Regards,

Atul

[protected]@irctc.co.in

www.irctc.co.in







Viswanathan, Vivek wrote:



Hi Sir,







I have booked a tatkal ticket from KSR to CBE selecting 19^th May as

the date of journey. But once the ticket is booked, I can see that
it

is booked for 20^th May. I have lost 2160/- Rs due to this. Please

refund the amount since the issue is with the IRCTC booking site.
When

19^th is selected as the journey date, it should not select 20^th
for

booking.











Regards,



Vivek




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