Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket amount not refunded

Address:	600033
Website:	[email protected]

PNR [protected]
QUOTE
Registration Number:MORLY/E/2017/01647Name Of Complainant:RADHA GOPALAKRISHNANDate of Receipt:02 Feb 2017Received by:Ministry of Railways, ( Railway Board)Forwarded to:Southern RailwayContact Address:Public Grievances Cell, General Managers OfficeSouthern Railway, Park Town, Chennai.600003Contact Number:[protected]

Grievance Description:
Dear sir
I booked the ticket from Madurai Jn to Chennai by Nellai Exp, boarding at Madurai Jn for the journey on 21.01.2017 under PNR Number [protected]. The train was TOTALLY diverted via Nagarkoil and Kerala due to JALLIKATTU STIR, the message of which received in the evening, on the date of journey. I contacted 139 for the further course of action. They asked me to file TDR and told that FULL TICKET AMOUNT will be refunded. I filed TDR immediately .

On 28 Jan, mail is received AS FOLLOWS. -- The TDR filed against PNR Number [protected] with reason Train Diverted And Train Not Touching Boarding Station. has been repudiated by the Chief Commercial Manager/Refunds null due to reason null as per the Indian Railways Refund Rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC. TDR filing time :Sat Jan 21 19:08:48 IST 2017 Date of Boarding : :Sat Jan 21, 22:10:00 IST 2017 (Train actual departure time as recorded in the system) which is after/before 0 Day -3 hrs and -1 minutes. The status is also available online and found under TDR History. For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in . This is an Auto generated mail. Please do not reply.---

- I would like you to clarify the following: 1. The train itself is not touching the boarding( also intermediate ) station and the message is given few hours before the departure, how can one board the train as scheduled. 2. Your customer care center informed that full refund will be made as the train is fully diverted from Tirunelveli and not touching Madurai Jn 3 Your action is totally unjustifiable and you have not given thoughts practically. I should not be penalised for the incidents occurred beyond my control. Hence I request you to make refund of the FULL TICKET AMOUNT Thanking you RADHA GOPALAKRISHNAN

Current Status:CASE CLOSEDYour Feedback:
Excellent
Date of Action:16 Feb 2017Details:Your claim has been considered for refund of Rs.1780/- and the amount will be remitted through IRCTC shortly. UNQUOTE.

The case was disposed off on 16 FEB 2017 but the amount was not credited / refunded to me even after three weeks. I request you to verify your records and credit the amount of Rs.1780 immediately . Hope you will not give me another chance to remind you again in this matter.

TDR filed due to diversion of train during jallikattu stir. Southern Railways instructed IRCTC to make full refund amount of RS . 1780, on 16 Feb 2017. But the company did not refund the amount even after one month. Customer care contact number is not working. E-mails sent to them, are not responded. Kindly help in this matter.