Indian Railway Catering & Tourism Corporation [IRCTC] — tte drinking on duty - in katra train

Address:New Delhi, Delhi

This is to highlight the behavior noted for tte o[censored]ttar sampark kranti 12446 - katra to delhi on 21st oct 2017

He was a sikh and was drunk on duty. We had been requesting since boarding to tell the status of our rac seat, he kept ignoring us everytime, saying that it can be decided only after jammu.

I am a stroke patient and was traveling with my wife, we waited till jammu he however was catering to other people and completely ignored our request. I even followed him to the next coach where he was selling tickets to the other passengers.

I had a rac 1 with allotted seat number which he refused to help me out with as another passenger was sitting on it and was also lying about his ticket. The tt just asked us to share the seat with him without checking his ticket, his ticket was not confirmed. The tt did not help out till midnight while my wife had to sleep on other empty seats till passengers came. That is when my wife again went looking for him and saw that he was drinking. She highlighted this to police on duty, but no one had anything to say about the situation! Is it very ordinary that all tte ignore duty and drink on the train!

Extremely disappointed at such a treatment, despite highlighting about my condition and requesting to help us in the situation!

Request urgent action against him. I will be highlighting this at higher levels as well!
Was this information helpful?
No (0)
Yes (0)
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

Comments

I got my ticket cancelled vide pnr no. [protected] on 14.10.2017, status is also showing "refunded" on 16.10.2017, but same has not been credited in my bank account.

I am trying to book ticket on irctc through net banking but the Amount deducted twice for the same.Amount deducted but transaction not completed on dated 21/10/17.Transaction id-IGACFRNVK3 (wrongly deducted id )
So kindly refund my amount 1586.80 only.screen shot attached fo reference.

Dear Sir I forget IRCTC user name & password. Please send user name & password immediately in my email id [protected]@gmail.com, mobile no [protected].I already mail irctc.co.in about this problem. But he can't take action about this problem
Thanking You

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10798
    Pending
    0
    Resolved
    1834
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information