Indian Railway Catering & Tourism Corporation [IRCTC] — uts r-wallet recharge failed but rs.200 deducted from a/c

Address:SAMABAYPALLY, BALLY C.T, Howrah, West Bengal, 711205

I was trying to recharge rs.200 on my uts rwallet through mobikwik upi linked with my axis bank a/c on tuesday (3rd dec, 2019).
Rs.200 was debited from my bank a/c but the transaction shown failed.

Uts failed recharge history :
Userid / mob no.: [protected],
Amount : 200,
Date : dec 03, 2019,
Status : 200-failed,
Online : mbk_cc

Mobikwik successful transaction history :
Transaction id :[protected]
Date : 03/12/2019

I am enclosing the screenshots of mobikwik along with uts recharge / transaction history for your reference.
Kindly arrange to do the needful or arrange to credit the amount to my account asap.
+2 photos
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Comments

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.aspx and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.
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