Indian Railway Catering & Tourism Corporation [IRCTC] — With out purchasing irctc ticket money deducted from paytm wallet (Requesting refund)

Address:	560037
Website:	irctc.co.in & paytm.com

Hi,
Today on 26th January 2016 at around 2:05 PM I started using Paytm to avail an offer against IRCTC. For this I transferred Rs 4700 from my Axis bank to Paytm wallet.
Then I started to book my tickets through paytm offer. Everytime I tried to book the tickets and I was failed because, I didn't receive any OTP from paytm for the payment. After a lot tries I really frustrated. Finally I received an OTP and I just wrote that down on the box, but due to delay the IRCTC page session was ended that time. So, I couldn't buy the ticket. But surprisingly without purchasing the ticket my money got deducted from my wallet.
After this I tried a lot to talk to any customer care executive, but didn't get any source for that. The IVR has no option for this also.Which is not at all customer friendly. Now at 3:20 pm near about more than an hour the OTPs have started reaching my message inbox. I am really worried as this is my hard earned money.
So requesting you to kindly look after my issue and refund my money.

Your's
Sukanta Kumar Das
Ph No - [protected]