Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Apr 12, 2024
Complaints 6269
Resolved
1580
Unresolved
4689
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2276
751
Mobile
+91 97 1763 0982
2043
624

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints page 176

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rachnag12
from Kanpur, Uttar Pradesh
Report
Copy

Tdr request

Address:110017
Website:www.irctc.co.in/eticketing/BookedTicketLive.jsf

Hi sir/ mam

I booked ticket on may 26, 2017. But it was not confirmed. So, i need my money back. I was not able to file tdr as well.

Please help me

Transaction id: [protected]
Pnr number: [protected]
Journey date: 27-may-2017
Train number: 09006
From: ndls
To: bt

Note: why should the customer pay money if he. She is not getting service for...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
satisha_123
from Bengaluru, Karnataka
Report
Copy

Missed flight because of 6 hour delay of train

Address:560010
Website:www.irctc.co.in

Dear sir,

Late attrival of train - njp to howrah station (Suvidha special on may 25th 2017)

Train was scheduled for 12.35 am for 25th may 2017
Train delayed and arrived at 18.30pm on may 25th 2017
Train reached at 07.45am in the morning 26th may 2017 @ howrah station

We had flight at 06.10 am indigo (Ccu to blr) 26th may 2017

Because of this 6 hours delay we ended...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:New Delhi, Delhi, 134109
Website:Irctc

Hi,
I am travelling by ASR SHC GARIB RATH train no 12204. PNR No of 3AC reservation is [protected]. Ticket status just a few minutes before chart preparation was RAC 1. I requested the TTC to provide me a confirmed berth as I was first passenger among the passengers to be considered and journey time was 26 hours. But he just ignored and didn't reply. Again after waiting for 6 to 7 hours, I went to TTC's. They frankly replied that there...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rakesh254143
from Noida, Uttar Pradesh
Report
Copy

Train running late more than 3 hours

Address:Jalaun, Uttar Pradesh, 285001
Website:www.indianrailways.com

Dear Indian Railway.,

You are talking about bulet train or tejas train. But you are not able to provide available train service on timing. Today my family is travelling to jhs to Bvh and train running late more than 3 Hours.. Is it acceptable. PNR no[protected]. My baby is 4 month old how can they adjust in train if it is running so late... Please don't fool everybody just make sure train running on time. Thanks rakesh...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Varun Kumar161
from Sathupalli, Telangana
Report
Copy

Complaint against ticket examiner

I request railway authorities to consider this complaint seriously, yesterday i.e on 26/5/2017 I was travelling from Kayamkulam to Katpadi in train number 12624 I don't have sleeper ticket so I boarded the train with local ticket which cost 220 INR and immediately after train departed from kayamkulam I went to Ticket examiner to check for availability to update my ticket from local to sleeper class and there were two T.E's sitting together...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vivekpopat
from Delhi, Delhi
Report
Copy

Theft in a train

Address:New Delhi, Delhi

Dear sir,

I Vivek Popat traveling with my family from Chandigarh to Panvel in 12450 train. Our PNR number - [protected]. Some one hase stolen my sister bag valuable of nearly 21000. It contain camera, mobile and 6000 to 7000 on cash. Mobile is still working with no. [protected]౩. Please do need full as I am not able to lodge complaint untill I reached my destination.
Please help

Thanks
Vivek Popatbr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anshul vanawat
from Ranchi, Jharkhand
Report
Copy

Fake water bottles

Address:Jaipur, Rajasthan, 302017

Jaipur junction, platform no. 3, stall no. 16.
I asked for a bottle of water. Seal of the bottle was attached with the cap, and as i twisted, it came right out with the cap. I asked the man in the stall, as that's not how a seal is, he started shouting on me, behaved very rudely and asked me to leave. He took the bottle and didn't gave it back.
I doubt the water was filled the the man him self, and was not mineral water.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jaya1908
from Silchar, Assam
Report
Copy

Non refund of waitlisted ticket

Address:Patna, Bihar, 800001

Wl 5 ticket PNR no [protected] was not refunded by railways at Rajendranagar station Patna. Ticket was presented at counter at 21.00 hours on 20.05.2017. Train no. 13288 from rajendranagar to durg on 20.05.2017 departure timing was announced as 22.35 hours that day but train left only at 23.13 hours. Please instruct for refund. Railways cheating passengers...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ani.diggi
from Nagram, Uttar Pradesh
Report
Copy

No response at station

Address:Dausa, Rajasthan, 303303

Employees are Not present at railway ticket window during train coming time sometime in urgency passenger get in the train without ticket and makeing great request and no one will update about train coming time even if one can question than they reply harshly and told that it is not his duty, than why they take salary and called as government employ. Such a backward management....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jayashankar nair
from Coimbatore, Tamil Nadu
Report
Copy

Reservation coaches being occupied by general passengers

Address:Nashik, Maharashtra, 422221
Website:Indian Railways

Train number 11068 Saket Express. My PNR number is [protected]. Date of journey 26 May 17 from Nasik to Kalyan. The reservation coach S1 is occupied by passengers of general class. I did not hv place to stand or passage to my seat. I had to pass through every single person sitting on the floor. I had a doubt whether I am travelling in General coach. Pls look into the matter. Passengers who reserve seats deserve better services. I had to take...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aravindakshan Sekharan
from Tiruchengode, Tamil Nadu
Report
Copy

Parcel not received in Salem

From

P s aravindakshan
Income tax office
3 gandhi road,
Salem

The senior divisional commercial manager
Southern railway
Chennai division
Moor market complex
5th floor,
Chennai-3

Sub: non receipt of parcel sent from chennai to salem - complaint - regarding.

Ref: parcel receipt no.[protected]Pwb/sa-sa-salem jn./cash dated...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
myanbabu
from Siliguri, West Bengal
Report
Copy

Theft in reserved sleeper class in running train

Address:600013

It was a real bitter experience while traveling from Howrah to Chennai by Howrah Madras mail.

Though our luggage was secured by chain lock, it was lack of TTE to prevent unauthorised Traveller to be present in the coach during night hours, as the burgler had cut the chain lock and stole two suitcases containing valuables.

This incident happened during the wee hours between Kurdha Road and Cuttack.
Inspire...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bini Mathew
from Bidar, Karnataka
Report
Copy

Shoranur junction

There is no display of the coach position and escaltor in shoranur junction as it is a junction but no facilities are there also there is a difficulty of the platform at which platform the train is coming. Please i request you to solve this problem as soon as possible because there is very much difficulty for us and the old persons who could not run or walk properly......
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
JyotiSinhmar
from Delhi, Delhi
Report
Copy

Extra charges

Address:440021
Website:Indian railways parcel service

I had booked my hero pleasure from ambala cantt. To nagpur on 06.05.2017 with prr no. 773688. While booking, i was told that once my vehicle reaches nagpur, i'll be contacted on the contact no. Provided. I tried tracking the parcel but it showed no result. After waiting for a week, when i went to chaeck the whereabouts of my vehicle on 13.05.2017, i was told that i'll have to pay rs. 711 as it has arrived on 09.05.2017 at 11:00pm and they...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
VEER SINGH Maan
from Ludhiana, Punjab
Report
Copy

Wrong train enquiry status

Website:enquery.indianrail.gov.in

Sir today on dt.[protected] i was travelling in train no. 14674 from amritsar to sirhind.
Train reached 35 minutes late at jalandhar city. But running status was showing that train has passed jalandhar can't also and running just 10 minutes reja. It always happening at online rail enquiry running status update. Trains reaching amritsar always shows running status at right time while trains run late. Pls do the needful at the earliest.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ajaykantjha
from Kolkata, West Bengal
Report
Copy

Refund not credited on my account

Address:700012

Dear sir,

I am ajay kant jha i was book 2 ticket from esplanade ticket counter
My first ticket pnr no - [protected] and second ticket pnr no -
[protected] i purchase that ticket through my debit card but my plan
Was changed that why i cancelled that ticket dated on 8th may 2017
After 15 days i not got my refund. Then i visit railway counter then they give me a number for contact that is[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Divya Gola
from Mumbai, Maharashtra
Report
Copy

It's for tejas mumbai to goa train

Address:Thane, Maharashtra, 40107
Website:indian railway

Hello sir, meri koi complaint nahi hai bus main apna view dena chahti hu...
Tejas train mumbai to goa jo start hui hai... Aaj suna usmay kafi prob hui... Like headphone churana... Lcd tood dena etc... Hamare dekh ke logo ki soch pata nahi kab change hogi... They are cheep people... Pls sir us train may cctv to the aap un log par kuch action le sakte hai... Agar railway kuch karega nai to in jaise log ka husla aur badega... 10 par kuch...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
naishadh purohit
from Jamnagar, Gujarat
Report
Copy

Refund not received after 10 days

Address:Jamnagar, Gujarat, 361001

I had booked a ticket on 16th may 2017 but it was not confirmed so i had to cancel it. Ticket cancellation done on 17th may, 2017 but refund not yet received of rs.3920
No response from customer care number as well as email.
Kindly look into the matter. Costumer care numbers being busy since last 12 hours and no proper response from irctc end. Costumer care executive responded saying the refund will be given within 2 days....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gulnaz Khan
from Mumbai, Maharashtra
Report
Copy

No proper ticket vending facility at byculla station

Address:Mumbai City, Maharashtra, 400027

I had lodged a complaint earlier also regarding no proper ticket vending service at Byculla station, but still not received any reply neither seen any action taken against the complaint.

Still the scene at Byculla station is same during peak hours, very very difficult to get ticket as only three counter are working out of 6 and 1 automatic vending machine is working out of 5.

Kindly take necessary action so that...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sugrah
from Jamshedpur, Jharkhand
Report
Copy

Parcel boxes not received

Address:233302
Website:www.indianrail.gov.com

Dear Sir,

We have booked two box from pokran(pkn) rly stn to ghaipur city rly stn vide parcel receipt no. 983123 dated 16/04 /2017 with passenger ticket no [protected] to be board on 16/04/17.


After Enquiry at gct rly station my parcel not rec'd till date.

I request you humbly to please arrange to deliver my boxes at Ghazipur City. (GCT) Railway Station at the earliest

An...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy